My MacBook has been dead for a month . Got a charger and plugged it and it’s not coming on

MacBooks been dead for a month . Got a new charger and it’s not coming on now

MacBook, macOS 11.0

Posted on Feb 25, 2021 9:27 AM

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Question marked as Top-ranking reply

Posted on Feb 28, 2021 7:19 AM

HI christabel123,


We see your MacBook Pro had no power for an extended period of time, and now won't turn on with a new charger.


Given how long the Mac was powered down for, if this is an Intel based Mac, we'd recommend resetting the SMC on the device and then attempt to power it up again.


If the Mac is non-responsive after that, let us know if you just see a completely black screen, or if the display lights up at all. For example a question mark, or a folder icon, etc?


Cheers!

1 reply
Question marked as Top-ranking reply

Feb 28, 2021 7:19 AM in response to christabel123

HI christabel123,


We see your MacBook Pro had no power for an extended period of time, and now won't turn on with a new charger.


Given how long the Mac was powered down for, if this is an Intel based Mac, we'd recommend resetting the SMC on the device and then attempt to power it up again.


If the Mac is non-responsive after that, let us know if you just see a completely black screen, or if the display lights up at all. For example a question mark, or a folder icon, etc?


Cheers!

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My MacBook has been dead for a month . Got a charger and plugged it and it’s not coming on

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