My phone won’t let me reset it it’s saying verification failed?
I need to reset my old iPhone for a trade in but every time I put in my Apple ID it tells me the verification failed and I’m not sure how to fix this
iPhone X
Question marked as
User profile for user:
karina184
User level:
Community Specialist
Hey m_grady23,
We see that you're seeing a verification failed message when you enter in your Apple ID information, and we'd like to help!
It's possible that there might've been an outage, and you can check the system status here: System Status
If everything appears to be resolved, we suggest that you try again. If the issue persists, see if you can log in to your Apple ID account here: Apple ID
Also, check to make sure that you're connected to a stable network before entering in your Apple ID details. If possible, try connecting your iPhone to another available network.
Let us know how it goes!
Best regards.