Santiduran96 Said:
"Update apple id settings. why i cannot update my ID settings?? i have been try but the phone stayed loading and loading and anything happen, i have to close the app... this happens in my new iphone 12 pro max i am trying to setting it up."
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Contact Apple Support
Based on Personal Experience: This has happened to me. Turned out, Apple sold me a perviously-sold device. So, they had to modify it over-the-phone to be using my Apple ID. So, contact Apple Support, requesting a modification. They’ll know why this occurred and will run you right through the fix.
Apple Support Contact Info:
Note: Phone calls are taking a bit to go through at the moment, due do lots of calls. With the Coronavirus Pandemic, many are at home at the moment, with much time on their hands to contact Apple. So, just stay on the line, and you will get through :)