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I got charged twice

Why did i get

charged twice for one account

Posted on Feb 25, 2021 8:53 PM

Reply
Question marked as Top-ranking reply

Posted on Feb 25, 2021 8:57 PM

Hello keenan,


If you see ‘itunes.com/bill‘ or an unfamiliar charge on your bank, credit card, or debit statement - https://support.apple.com/HT201382 --> "If you think you're being billed twice for the same item, it might be a payment authorization hold (https://support.apple.com/HT201292) and not an actual charge. The charge will disappear after your purchase clears."


If applicable ask family members about purchases made under Family Sharing which might be charged to the organizer's card but will not appear under the organizer's purchase history. The emailed receipt you receive for the item will show the Apple ID of the purchaser but details will have to be viewed from the purchaser's account.


Request a refund for an App Store or iTunes Store purchase - https://support.apple.com/HT204084


Click here to Report a Problem or ask for a refund --> https://reportaproblem.apple.com/?s=6


For subscriptions see https://support.apple.com/HT202039


and


Get help with subscriptions not billed through Apple - https://support.apple.com/HT207865

1 reply
Question marked as Top-ranking reply

Feb 25, 2021 8:57 PM in response to keenan132

Hello keenan,


If you see ‘itunes.com/bill‘ or an unfamiliar charge on your bank, credit card, or debit statement - https://support.apple.com/HT201382 --> "If you think you're being billed twice for the same item, it might be a payment authorization hold (https://support.apple.com/HT201292) and not an actual charge. The charge will disappear after your purchase clears."


If applicable ask family members about purchases made under Family Sharing which might be charged to the organizer's card but will not appear under the organizer's purchase history. The emailed receipt you receive for the item will show the Apple ID of the purchaser but details will have to be viewed from the purchaser's account.


Request a refund for an App Store or iTunes Store purchase - https://support.apple.com/HT204084


Click here to Report a Problem or ask for a refund --> https://reportaproblem.apple.com/?s=6


For subscriptions see https://support.apple.com/HT202039


and


Get help with subscriptions not billed through Apple - https://support.apple.com/HT207865

I got charged twice

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