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keenan132 Author

Level 1

15 points

I got charged twice

Why did i get

charged twice for one account

Posted on Feb 25, 2021 8:53 PM

Top-ranking reply

Limnos

Level 10

419,605 points

Posted on Feb 25, 2021 8:57 PM

Hello keenan,

If you see ‘itunes.com/bill‘ or an unfamiliar charge on your bank, credit card, or debit statement - https://support.apple.com/HT201382 --> "If you think you're being billed twice for the same item, it might be a payment authorization hold (https://support.apple.com/HT201292) and not an actual charge. The charge will disappear after your purchase clears."

If applicable ask family members about purchases made under Family Sharing which might be charged to the organizer's card but will not appear under the organizer's purchase history. The emailed receipt you receive for the item will show the Apple ID of the purchaser but details will have to be viewed from the purchaser's account.

Request a refund for an App Store or iTunes Store purchase - https://support.apple.com/HT204084

Click here to Report a Problem or ask for a refund --> https://reportaproblem.apple.com/?s=6

For subscriptions see https://support.apple.com/HT202039

and

Get help with subscriptions not billed through Apple - https://support.apple.com/HT207865

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I got charged twice

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