They have deducted money from my account, but I can’t download, it tell me that my card was declined, but nothing declined today
I can’t download, but the deducted money from my account, what do I do?
iPhone 7, iOS 13
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User profile for user:
Chris_D13
User level:
Community Specialist
Greetings thandi224,
Thanks for visiting the Apple Support Communities! It seems you can't download an app due to a declined payment method. Additionally, your payment method was charged for a purchase.
It sounds like the charge may have been related to a previous balance. Review your Apple ID purchase history as outlined in the article below, and reach out to Apple Support from the link within the article if the further assistance is needed:
If your payment method is declined in the App Store or iTunes Store - Apple Support
Kind regards.