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iPad Air 2 won’t upgrade

So if iPad Air 2 is still covered for upgrades, and space isn’t an issue, how come 14.4 is repeatedly failing to install? I get nothing useful for an error message. Is there a secret support option to force the upgrade?

iPad Air 2, iPadOS 13

Posted on Feb 27, 2021 7:54 AM

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Question marked as Top-ranking reply

Posted on Feb 27, 2021 3:59 PM

If your iPad is capable of being updated to a more recent version of iOS/iPadOS than is currently installed, these support pages outline both the available methods by which the update can be performed - and troubleshooting should you experience difficulties:

Update your iPhone, iPad or iPod touch – Apple Support

If you can't update or restore your iPhone, iPad or iPod touch – Apple Support

If your iPhone, iPad or iPod touch won’t update - Apple Support

iOS update and restore errors – Apple Support


If you continue to experience difficulties, you may have greater success if you perform the software update using a PC (with iTunes installed) or a Mac (with iTunes or Finder - as appropriate for the installed version of macOS):

Update software on iPhone, iPad or iPod touch in iTunes on PC - Apple Support

Download and use iTunes for Windows – Apple Support



3 replies
Question marked as Top-ranking reply

Feb 27, 2021 3:59 PM in response to gaelyntheoriginal

If your iPad is capable of being updated to a more recent version of iOS/iPadOS than is currently installed, these support pages outline both the available methods by which the update can be performed - and troubleshooting should you experience difficulties:

Update your iPhone, iPad or iPod touch – Apple Support

If you can't update or restore your iPhone, iPad or iPod touch – Apple Support

If your iPhone, iPad or iPod touch won’t update - Apple Support

iOS update and restore errors – Apple Support


If you continue to experience difficulties, you may have greater success if you perform the software update using a PC (with iTunes installed) or a Mac (with iTunes or Finder - as appropriate for the installed version of macOS):

Update software on iPhone, iPad or iPod touch in iTunes on PC - Apple Support

Download and use iTunes for Windows – Apple Support



iPad Air 2 won’t upgrade

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