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Itunes on my laptop will not recognise my iPod touch so will not allow me to sync my libraty o the iPod. All software is up to date, latest versions running. Diagnostic test suggests that the iPod touch is not being recognised. Help.

See diagnostic result below:

Microsoft Windows 10 x64 Home Premium Edition (Build 19041)

Acer Aspire E1-572

iTunes 12.11.0.26

FairPlay 2.14.46

iPod Updater Library 12.0

Apple Mobile Device 14.1.0.35

Apple Mobile Device Driver 486.0.0.0

Apple iPod Driver 1.67.0.0

Bonjour 3.1.0.1 (333.18)

Gracenote SDK 3.06.1.3084

Gracenote MusicID 3.06.1.3084

Gracenote Submit 3.06.1.3084

Gracenote DSP 3.06.1.3084


iTunes Serial Number 000001C074D595BC


Current user is not an administrator.

The current local date and time is 2021-02-28 15:33:25.

iTunes is not running in safe mode.

WebKit accelerated compositing is disabled.

HDCP is supported.

Core Media is supported.

Display scaling 100.00


**** Runtime Libraries ****


c:\windows\system32\ucrtbase.dll: 10.0.19041.789

c:\windows\system32\msvcp140.dll: 14.24.28127.4

c:\windows\system32\vcruntime140.dll: 14.24.28127.4

c:\windows\system32\vcruntime140_1.dll: 14.24.28127.4

c:\windows\system32\msvcp110_win.dll: 10.0.19041.546


**** External Plug-ins Information ****



Bonjour service 3.1.0.1 (333.18) is currently running.


**** Network Connectivity Tests ****


Network Adapter Information


Adapter Name: {7473DC6D-B8C1-4343-B7A5-F4E86E2C5055}

Description: Bluetooth Device (Personal Area Network)

IP Address: 0.0.0.0

Subnet Mask: 0.0.0.0

Default Gateway: 0.0.0.0

DHCP Enabled: Yes

DHCP Server:

Lease Obtained: Thu Jan 1 11:00:00 1970


Lease Expires: Thu Jan 1 11:00:00 1970


DNS Servers:


Adapter Name: {8E1EFE1E-D311-4F04-8B4C-8CEC1906F840}

Description: Broadcom NetLink (TM) Gigabit Ethernet

IP Address: 0.0.0.0

Subnet Mask: 0.0.0.0

Default Gateway: 0.0.0.0

DHCP Enabled: Yes

DHCP Server:

Lease Obtained: Thu Jan 1 11:00:00 1970


Lease Expires: Thu Jan 1 11:00:00 1970


DNS Servers:


Adapter Name: {BC3F6C45-2DB9-4035-8531-AA290763C67E}

Description: Qualcomm Atheros AR956x Wireless Network Adapter

IP Address: 192.168.1.77

Subnet Mask: 255.255.255.0

Default Gateway: 192.168.1.1

DHCP Enabled: Yes

DHCP Server: 192.168.1.1

Lease Obtained: Sun Feb 28 15:10:41 2021


Lease Expires: Thu Jan 1 11:00:00 1970


DNS Servers: 192.168.1.1


Adapter Name: {4E042F31-A3DF-438E-A857-7BF3164C3EB4}

Description: Microsoft Wi-Fi Direct Virtual Adapter #3

IP Address: 0.0.0.0

Subnet Mask: 0.0.0.0

Default Gateway: 0.0.0.0

DHCP Enabled: Yes

DHCP Server:

Lease Obtained: Thu Jan 1 11:00:00 1970


Lease Expires: Thu Jan 1 11:00:00 1970


DNS Servers:


Adapter Name: {C7C81398-9A57-4ECD-8B13-71E38B45CCC4}

Description: Microsoft Wi-Fi Direct Virtual Adapter #4

IP Address: 0.0.0.0

Subnet Mask: 0.0.0.0

Default Gateway: 0.0.0.0

DHCP Enabled: Yes

DHCP Server:

Lease Obtained: Thu Jan 1 11:00:00 1970


Lease Expires: Thu Jan 1 11:00:00 1970


DNS Servers:


Active Connection: LAN Connection

Connected: Yes

Online: Yes

Using Modem: No

Using LAN: Yes

Using Proxy: No


Firewall Information


Windows Firewall is on.

iTunes is enabled in Windows Firewall.


Connection attempt to Apple web site was successful.

Connection attempt to browsing iTunes Store was successful.

Connection attempt to purchasing from iTunes Store was successful.

Connection attempt to iPhone activation server was successful.

Connection attempt to firmware update server was unsuccessful.

The network connection timed out.

Connection attempt to Gracenote server was successful.

Last successful iTunes Store access was 2021-02-28 15:27:22.



**** Device Connectivity Tests ****


iPodService 12.11.0.26 (x64) is currently running.

Apple Mobile Device Service 486.0.2.23 is currently running.

iTunesHelper 12.11.0.26 is currently running.


No Universal Serial Bus Controller found.


No FireWire (IEEE 1394) Host Controller found.


Most Recent Devices Not Currently Connected:


iPod touch (6th generation) running firmware version 12.4.8

Serial Number: CCQQT3VQGGNT


iPhone 6 running firmware version 12.4.4

Serial Number: C38PG4LJG5MP


**** Device Sync Tests ****


No iPod, iPhone, or iPad found.


iPod, iOS 12

Posted on Feb 27, 2021 8:56 PM

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Question marked as Best reply

Posted on Feb 28, 2021 8:16 PM

If your computer doesn't recognize your iPhone, iPad, or iPod - https://support.apple.com/en-us/HT204095

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Itunes on my laptop will not recognise my iPod touch so will not allow me to sync my libraty o the iPod. All software is up to date, latest versions running. Diagnostic test suggests that the iPod touch is not being recognised. Help.

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