You can make a difference in the Apple Support Community!
When you sign up with your Apple Account, you can provide valuable feedback to other community members by upvoting helpful replies and User Tips.
When you sign up with your Apple Account, you can provide valuable feedback to other community members by upvoting helpful replies and User Tips.
The last batch of photos i uploaded from my iPhone 11 display black thumbprints only for the .mov type videos.
They display ok when i select them, and will subsequently display the thumbprints once i trim them.
But why suddenly this issue ?
Catalina on iMac
iMac 27″, macOS 10.15
Ahem - it does help that I use the correct term - thumbnails not thumbprints
It is the thumbnails that are just black boxes for the HEVC videos (.mov) from my last import of photos from by iPhone (iOS 14.4) - imported via a USB connection.
They play ok once I select them. Doing even a short trim edit will cause the thumbnail to be rebuilt - which I have now done.
Just hope this does not appear again
Ahem - it does help that I use the correct term - thumbnails not thumbprints
It is the thumbnails that are just black boxes for the HEVC videos (.mov) from my last import of photos from by iPhone (iOS 14.4) - imported via a USB connection.
They play ok once I select them. Doing even a short trim edit will cause the thumbnail to be rebuilt - which I have now done.
Just hope this does not appear again
1BirchView wrote:
Ahem - it does help that I use the correct term - thumbnails not thumbprints
Now it makes sense. Glad you found a solution/workaround for the problem.
You might select your last post and mark it solved so others will know there's a solution in this topic.
Please post a screenshot of what you're seeing. This is the first time that "black thumbprints" have been mentioned so don't know what you're referring to.
Black thumbprints for recent videos
