I submitted three about removing the activation lock, the latest one was just now, but I did not hear or understand the website link that the customer service said. So I clicked in the previous one to remove the activation lock, and also submitted a request to remove the activation lock. Reply to emails submitted are the same.The case number is different every time
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See the link https://al-support.apple.com/#/additional-support
How to remove Activation Lock - Apple Support
Activation Lock for iPhone, iPad, and iPod touch - Apple Support
You might have called twice apple support , the new advisor might have generated a new support case number .
Please don't post case numbers here , we are just members in this community and not as apple advisors , you can still consult them with existing case id Contact Apple for support and service - Apple Support
See the link https://al-support.apple.com/#/additional-support
How to remove Activation Lock - Apple Support
Activation Lock for iPhone, iPad, and iPod touch - Apple Support
You might have called twice apple support , the new advisor might have generated a new support case number .
Please don't post case numbers here , we are just members in this community and not as apple advisors , you can still consult them with existing case id Contact Apple for support and service - Apple Support
Hello dongshe,
I seem to remember you or somebody saying you had been told it would take at least 6 days.
Hello, good morning, I met you again, yes, the first submission that I was more than 6 days old
Okay, I understand that I have completed the above request and clicked on it from the above link. It's exactly the same after entering
There is no indication of how long a request can take. I would also assume that since this is a brand new service that they are flooded with requests from people.
Ok i got it, then i'll wait for time，I didn't expect I could still meet you
Do you know how they cleared the activation lock? Do i need to turn off my phone or wait for the activation lock to be gone
I have never needed to use the service so I don't know anything beyond what I have read on the first page or so. I stopped reading once I needed to actually start making a request.
Activation lock
