Looks like no one’s replied in a while. To start the conversation again, simply ask a new question.

How can I do a software update when my phone won’t do it even if I’m connected to WiFi or if I try to use my data on my phone it still won’t download

How can I do a software update on my phone. I’ve tried using my data on my phone and WiFi and still won’t let me download so I can do the update.

iPhone 7

Posted on Feb 28, 2021 5:32 PM

Reply
Question marked as Best reply

Posted on Feb 28, 2021 5:33 PM

Make sure that your iPhone is setup to meet the following requirements before you attempt to update the iOS version-

  • Your iPhone must have a fast Wi-Fi connection; you cannot update over cellular data or a cellular hotspot
  • The iPhone can not be in Low Power mode
  • The battery state of charge must be above 50%
  • Your iPhone must have at least 6GB or more free storage space
  • Your iPhone cannot be connected through VPN
  • If you are not planning for it to update automatically you should turn this option off, as it will only update when the phone is plugged in, connected to Wi-Fi and locked
  • You should leave the phone plugged in until it finishes updating, both to assure that it remains above 50% and to keep Wi-Fi enabled (Wi-Fi turns off when the phone sleeps if not connected to power).


Axel F.

1 reply
Question marked as Best reply

Feb 28, 2021 5:33 PM in response to rbalvin

Make sure that your iPhone is setup to meet the following requirements before you attempt to update the iOS version-

  • Your iPhone must have a fast Wi-Fi connection; you cannot update over cellular data or a cellular hotspot
  • The iPhone can not be in Low Power mode
  • The battery state of charge must be above 50%
  • Your iPhone must have at least 6GB or more free storage space
  • Your iPhone cannot be connected through VPN
  • If you are not planning for it to update automatically you should turn this option off, as it will only update when the phone is plugged in, connected to Wi-Fi and locked
  • You should leave the phone plugged in until it finishes updating, both to assure that it remains above 50% and to keep Wi-Fi enabled (Wi-Fi turns off when the phone sleeps if not connected to power).


Axel F.

How can I do a software update when my phone won’t do it even if I’m connected to WiFi or if I try to use my data on my phone it still won’t download

Welcome to Apple Support Community
A forum where Apple customers help each other with their products. Get started with your Apple ID.