App store purchase receipt

Hello tukka,

If you are the Organizer in a Family Sharing plan then you should have received a receipt by email at your Apple ID address for any purchase charged to your Apple ID, even if the purchase was made by another family member under Family Sharing. You won't see a purchase made by a family member in your purchase history though. Of course if you try to log into the Apple ID on the receipt you will need to full log in information for that email account which only the family member will normally have.

If the above does not apply to you then read the information below to help track down unrecognized purchases and your options:

Carefully read and follow ALL the steps in the support article: 'If you see ‘itunes.com/bill‘ or an unfamiliar charge on your bank, credit card, or debit statement' Click here --> https://support.apple.com/HT201382

The article explains how you can check your purchase history, cancel subscriptions, and track possible sources of mysterious "iTunes" charges you may see on a card, particularly those from family members if you are an organizer of a Family Sharing group. It also provides a specific link for contacting Apple if you cannot trace the source of charges.

Other possibilities to consider (not all may apply in your situation):

- Purchases can be made in your name if your Apple ID is compromised ( https://support.apple.com/HT204145 ) or somebody else has access to your device ( https://support.apple.com/HT204030 ).

- If you only see a charge in emails that are not official Apple receipts, it is likely phishing attempts ( https://support.apple.com/HT204759 ).

- If you are absolutely certain neither you, nor Apple, nor a Family Sharing member can account for a charge and it ONLY appears on a bill for a credit card you alone control, you may have been the victim of card fraud. Contact your financial institution

If a purchase is listed in your purchase history and you want to ask for a refund, read this document about how to 'Request a refund for apps or content that you bought from Apple' --> https://support.apple.com/HT204084

or click on this link to proceed directly to 'Report a Problem' for requesting a refund --> https://reportaproblem.apple.com/?s=6

Realize Apple's terms of purchase for most countries are effectively, "All Transactions are final" (check terms at: https://www.apple.com/legal/internet-services/itunes/us/terms.html ). Apple does refund on a case by case basis, but they can also refuse.

If a reporting a problem request is unsuccessful you can also try clicking here --> https://support.apple.com/choose-country-region/media-services Select your country, then a product.