I can't log in to my iCloud account because two-factor authentication is enabled

Hello, my phone has been lost and I can't log in to my iCloud account because two-factor authentication is enabled there. What can I do in this situation?


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Posted on Mar 1, 2021 3:46 AM

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1 reply

Mar 1, 2021 9:07 AM in response to Vasily2021

Hello Vasily,


It sounds like you have made a common mistake of having your phone be your only trusted device.


Read the article:

Two-factor authentication for Apple ID - https://support.apple.com/HT204915

thoroughly. Various sections contain information that is key to you being able to set up and use a different telephone to get a verification code you can use.


"If your iPhone is your only trusted device and it is missing or damaged, you will be unable to receive verification codes required to access your account."


Read the sections about:

- Trusted phone numbers

- Manage your account > Keep your trusted numbers up to date and add a phone number.

- What if I can't access a trusted device or didn't receive a verification code?

And if necessary:

- If I can't sign in, how do I regain access to my account?


Sign into your account at https://appleid.apple.com/ and add your new number, then sign out of iCloud and back in again on your devices.


Get a verification code and sign in with two-factor authentication - https://support.apple.com/HT204974

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I can't log in to my iCloud account because two-factor authentication is enabled

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