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trying to update to Mac Big Sur in desktop

I was trying to update to Mac Big Sur on my desktop. Restarted computer and got blinking folder with ? Followed directions to reset but got same error. Followed directions for recovery and it freezes on screen that says language. Won’t allow me to choose

iMac 21.5″, OS X 10.11

Posted on Mar 1, 2021 10:05 AM

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Question marked as Apple recommended

You may need to call AppleCare, however first please follow the steps in https://support.apple.com/en-us/HT204323. If you need to call AppleCare and don't know the number in your area please use AppleCare contact Information

Posted on Mar 1, 2021 10:19 AM

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trying to update to Mac Big Sur in desktop

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