How do I cancel a double bill for extra iCloud storage?
How do I cancel a double bill for extra iCloud storage?
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beverlyfromcolchester Said:
"How do I cancel a double bill for extra iCloud storage?"
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What to Do:
A. Contact Apple Support:
For Financial Assistance, Contact Apple Support. These are user-to-user forums. We are not Apple. Apple barely reads these site on their own time, as it is. So, talking to Apple, they will see this from their side, and will run you through the fix. Here is the information for contacting Apple Support:
Apple Phone Support:
- Contact Us - Choose Locations
- U.S. (800)MY-APPLE
- Proceed from there as Necessary
B. Screenshare:
Consider performing some screensharing with the Apple Rep. Show them what exactly is going on here. They need to see this for themselves. Screensharing will allow them to see this first-have from your perspective.
C. Why the Wait:
Phone calls are taking a bit to go through at the moment, due to lots of calls. With the Coronavirus Pandemic, many are at home at the moment, with much time on their hands to contact Apple. So, just stay on the line, and you will get through :)
Refer to this Link: If you See "apple.com/bill" or an Unfamiliar Charge on your Statement - Apple Support