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Run time errors when opening Microsoft Office files

I recently has an issue with Adobe products that required me to uninstall them.


As a result, every time I open Microsoft Office items (e.g., a Word or Powerpoint document), I get three run time errors.





The help articles that I find when clicking "help" do not resolve the issue.


Any ideas about how to fix this?


What I've tried so far:

  1. Eliminating all remaining Adobe files in the Library folder(s).
  2. "Repairing" Adobe with an Adobe Uninstall app.

MacBook Pro 16″, macOS 11.2

Posted on Mar 3, 2021 7:40 AM

Reply
Question marked as Top-ranking reply

Posted on Mar 3, 2021 7:56 AM

One solution (so far):

  1. Download a free trial of an Adobe product (e.g., Acrobat) from creativecloud.adobe.com.
  2. Double click the install file when it finishes downloading.
  3. Follow the prompts to install (which took a few minutes).
  4. Open the Adobe program you are trialing and complete any prompts you receive from the program.
  5. Close the Adobe program.
  6. Open the Adobe uninstaller for the trialed program. (Choose uninstall if/when prompted.)
  7. Open the Creative Cloud uninstaller. (Choose uninstall if/when prompted.)


This worked without producing the run time errors.


It also allowed me to remove Adobe software (which I needed to avoid prior errors).


My only complaint about this solution is that there are still tons of leftover Adobe files in the Library folder(s)—see below.


An ideal solution would allow me to have and use Microsoft without any Adobe files on the Mac (that don't come with the initial install of the Mac).


The list of unwanted Adobe-related files in the Library folder(s):

  • 0.bundle.js
  • [about a hundred more of those files with a different number at the beginning of the filename]
  • 1.css
  • 2.js
  • 5bc138a1a95ab7b9ae95ae9562274f4a.png
  • 8f798d932e1fbd68529b8a8d6b05cf76.png
  • 245.js
  • 246.js
  • a113ec0575d74e3bb757a6681b453c45.png
  • Adobe
  • Adobe PCD
  • Adobe PDF
  • adobe-clean-300.woff
  • [about a dozen similar .woff files]
  • adobe-clean.css
  • Adobe01.bmp
  • AdobeApplicationManager
  • AdobeGCClient
  • AdobeGenuineClient.pimx
  • AdobeGenuineValidatorAnalytics.json
  • AdobeRGB1998.icc
  • app-phxs.js
  • app.css
  • appentry-start.css
  • appentry.css
  • appentry.css
  • cc-libraries-api.min.js
  • cc-photos-importer-uxp.css
  • cc-photos-importer-uxp.js
  • cclibraries.png
  • CCX_Start_DefaultThumb_other.png
  • [about a dozen more files like the one above]
  • ccx-start.jsx
  • CCXP_4_2_8_com.adobe.ccx.fnft-3.5.0_3.5.0.4.pimx
  • CCXP_4_2_8_com.adobe.ccx.fnft-3.5.0-manifest_3.5.0.4.pimx
  • [a half dozen more files like the two above]
  • cep.min.js
  • cloud_logo.png
  • com.adobe.agsservice.plist
  • com.adobe.agsservice.plist
  • com.adobe.ccx.fnft-3.5.0
  • com.adobe.ccx.start-2.7.2
  • com.adobe.ccx.start-2.16.0
  • com.adobe.ccx.start-4.0.0
  • comp.png
  • cs-CZ-9d3cc49a03f608ec775f.js
  • cs-CZ-e3d40b82ab338219d3d4.js
  • cs-CZ.js
  • d4a03dd67a447f515a47666e82cff40c.png
  • da-DK-9565d277bf5989585d2a.js
  • da-DK-cb0c3f84eabb10715c90.js
  • da-DK.js
  • de-DE-8e2f385e82aa0a485f8f.js
  • de-DE-31f6a9e866463c7630b4.js
  • de-DE.js
  • draw.png
  • e6da644eb2700a5cf8dc7bf7fef91e93.png
  • ecb9d23efaf6cd9880e75a92c56063b8.png
  • EMCL.log
  • en-GB-8bbfa9e68d56f8f1ab9e.js
  • en-GB-9b74e79d7f831841547c.js
  • en-GB.js
  • es-ES-a31c4c536d43a390953a.js
  • es-ES-fe6abcf119f4f0eb6be4.js
  • es-ES.js
  • es-MX-bd2489ebeb0d7ca24f32.js
  • es-MX-ee4b2da453b422b1e1a1.js
  • es-MX.js
  • favicon.png
  • fi-FI-971af72c33907a4f28d9.js
  • fi-FI-e35feaac8b3bfb206da8.js
  • fi-FI.js
  • fnft-boot.js
  • fnft-iaw.js
  • fnft-lib.js
  • fnft-styles.css
  • fnft-ui.js
  • fnft-uilib.js
  • fr-CA-65dee5872c2e8b05ce45.js
  • fr-CA-fa6e79b612ac2b268e29.js
  • fr-CA.js
  • fr-FR-38cef16bb1bb7f727f6d.js
  • fr-FR-645dd2f5cc437eb938a1.js
  • fr-FR.js
  • High Quality Print.joboptions
  • hostbridge.jsx
  • hostbridge.jsx
  • hu-HU-45c94937bb192e9e9514.js
  • hu-HU-7992b2d4f4afd9625aef.js
  • hu-HU.js
  • it-IT-723ba36d7d1faae66853.js
  • it-IT-d85907ed3bd570ce0f5b.js
  • it-IT.js
  • ja-JP-6eaafafce5b27929f7c9.js
  • ja-JP-27f50dd1c58140c9935a.js
  • ja-JP.js
  • ko-KR-58e40884bfa7cad0502f.js
  • ko-KR-5234a19cf69c1db40744.js
  • ko-KR.js
  • lr-importer-uxp-b8e0e9e1aa3b13a187ad.js
  • lr-importer-uxp-config.js
  • lr-importer-uxp.css
  • lr-importer-uxp.js
  • MAGAZINE Ad 2006 JPN.joboptions
  • MAGAZINE Ad 2006 JPN.joboptions
  • mimetype
  • nb-NO-50dac29e998c9c0940a7.js
  • nb-NO-8590fec63c11e08502c3.js
  • nb-NO.js
  • nl-NL-47b9f58bdfa6be3a71aa.js
  • nl-NL-affd67e9c11594aef2da.js
  • nl-NL.js
  • none.png
  • Onboarding_Local_ilst_cn.jpg
  • [a few dozen more files that the one above]
  • onboardingIcon.png
  • onboardingIcon.sprk.png
  • Oversized Pages.joboptions
  • PDFA1b 2005 CMYK.joboptions
  • [a dozen more like the one above]
  • pl-PL-26d7b39a581916273bec.js
  • pl-PL-dd67cfc97ffcda7eae11.js
  • pl-PL.js
  • Press Quality.joboptions
  • product-rune-MUSE.png
  • product-rune-SIMU.jpg
  • product-rune-SIMU.jpg
  • profile-default.jpg
  • pt-BR-56509888f02cd6d76f24.js
  • pt-BR-c7f67374f8c00bafbc20.js
  • pt-BR.js
  • regid.1986-12.com.adobe
  • RThBQTBDRjMyNzgxOEY1NUVGNDZDOEEwODA1MzRB.slc
  • ru-RU-7ca5a054b3d26dcff405.js
  • ru-RU-192c176531069aa00929.js
  • ru-RU.js
  • signatures.xml
  • signatures.xml
  • signatures.xml
  • sketch.png
  • Smallest File Size.joboptions
  • SP_PL_RecentFiles_N_D.png
  • [about 100 more like the one above]
  • spectre-ui.min.css
  • Standard-Classic.joboptions
  • Standard.joboptions
  • styles-start.css
  • styles.css
  • sv-SE-763c834bdfb8df1a4a24.js
  • sv-SE-bd2eb7db3f1bdb76aa8d.js
  • sv-SE.js
  • syncsettingsicon.png
  • tr-TR-c4b18930cb76fd17395d.js
  • tr-TR-f0b5616b17bd09613186.js
  • tr-TR.js
  • uk-UA-62df9dad1fbbbd8ffb98.js
  • uk-UA-a7add867f3d745cdcc2a.js
  • uk-UA.js
  • Uninst-B7hm84B2PGepcmkAyzIXFTBGrsRUjlrw.log
  • video-hero-MUSE.jpg
  • xsdom-host-IDSN.js
  • xsdom-host-ILST.js
  • xsdom-host-PHXS.js
  • zh-CN-860157d9b87253ba2735.js
  • zh-CN-c95de83dec6d97331b3d.js
  • zh-CN.js
  • zh-TW-bc6b0f462aed152e1121.js
  • zh-TW-f94e1274fb13494f1d3a.js
  • zh-TW.js

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4 replies
Question marked as Top-ranking reply

Mar 3, 2021 7:56 AM in response to xser

One solution (so far):

  1. Download a free trial of an Adobe product (e.g., Acrobat) from creativecloud.adobe.com.
  2. Double click the install file when it finishes downloading.
  3. Follow the prompts to install (which took a few minutes).
  4. Open the Adobe program you are trialing and complete any prompts you receive from the program.
  5. Close the Adobe program.
  6. Open the Adobe uninstaller for the trialed program. (Choose uninstall if/when prompted.)
  7. Open the Creative Cloud uninstaller. (Choose uninstall if/when prompted.)


This worked without producing the run time errors.


It also allowed me to remove Adobe software (which I needed to avoid prior errors).


My only complaint about this solution is that there are still tons of leftover Adobe files in the Library folder(s)—see below.


An ideal solution would allow me to have and use Microsoft without any Adobe files on the Mac (that don't come with the initial install of the Mac).


The list of unwanted Adobe-related files in the Library folder(s):

  • 0.bundle.js
  • [about a hundred more of those files with a different number at the beginning of the filename]
  • 1.css
  • 2.js
  • 5bc138a1a95ab7b9ae95ae9562274f4a.png
  • 8f798d932e1fbd68529b8a8d6b05cf76.png
  • 245.js
  • 246.js
  • a113ec0575d74e3bb757a6681b453c45.png
  • Adobe
  • Adobe PCD
  • Adobe PDF
  • adobe-clean-300.woff
  • [about a dozen similar .woff files]
  • adobe-clean.css
  • Adobe01.bmp
  • AdobeApplicationManager
  • AdobeGCClient
  • AdobeGenuineClient.pimx
  • AdobeGenuineValidatorAnalytics.json
  • AdobeRGB1998.icc
  • app-phxs.js
  • app.css
  • appentry-start.css
  • appentry.css
  • appentry.css
  • cc-libraries-api.min.js
  • cc-photos-importer-uxp.css
  • cc-photos-importer-uxp.js
  • cclibraries.png
  • CCX_Start_DefaultThumb_other.png
  • [about a dozen more files like the one above]
  • ccx-start.jsx
  • CCXP_4_2_8_com.adobe.ccx.fnft-3.5.0_3.5.0.4.pimx
  • CCXP_4_2_8_com.adobe.ccx.fnft-3.5.0-manifest_3.5.0.4.pimx
  • [a half dozen more files like the two above]
  • cep.min.js
  • cloud_logo.png
  • com.adobe.agsservice.plist
  • com.adobe.agsservice.plist
  • com.adobe.ccx.fnft-3.5.0
  • com.adobe.ccx.start-2.7.2
  • com.adobe.ccx.start-2.16.0
  • com.adobe.ccx.start-4.0.0
  • comp.png
  • cs-CZ-9d3cc49a03f608ec775f.js
  • cs-CZ-e3d40b82ab338219d3d4.js
  • cs-CZ.js
  • d4a03dd67a447f515a47666e82cff40c.png
  • da-DK-9565d277bf5989585d2a.js
  • da-DK-cb0c3f84eabb10715c90.js
  • da-DK.js
  • de-DE-8e2f385e82aa0a485f8f.js
  • de-DE-31f6a9e866463c7630b4.js
  • de-DE.js
  • draw.png
  • e6da644eb2700a5cf8dc7bf7fef91e93.png
  • ecb9d23efaf6cd9880e75a92c56063b8.png
  • EMCL.log
  • en-GB-8bbfa9e68d56f8f1ab9e.js
  • en-GB-9b74e79d7f831841547c.js
  • en-GB.js
  • es-ES-a31c4c536d43a390953a.js
  • es-ES-fe6abcf119f4f0eb6be4.js
  • es-ES.js
  • es-MX-bd2489ebeb0d7ca24f32.js
  • es-MX-ee4b2da453b422b1e1a1.js
  • es-MX.js
  • favicon.png
  • fi-FI-971af72c33907a4f28d9.js
  • fi-FI-e35feaac8b3bfb206da8.js
  • fi-FI.js
  • fnft-boot.js
  • fnft-iaw.js
  • fnft-lib.js
  • fnft-styles.css
  • fnft-ui.js
  • fnft-uilib.js
  • fr-CA-65dee5872c2e8b05ce45.js
  • fr-CA-fa6e79b612ac2b268e29.js
  • fr-CA.js
  • fr-FR-38cef16bb1bb7f727f6d.js
  • fr-FR-645dd2f5cc437eb938a1.js
  • fr-FR.js
  • High Quality Print.joboptions
  • hostbridge.jsx
  • hostbridge.jsx
  • hu-HU-45c94937bb192e9e9514.js
  • hu-HU-7992b2d4f4afd9625aef.js
  • hu-HU.js
  • it-IT-723ba36d7d1faae66853.js
  • it-IT-d85907ed3bd570ce0f5b.js
  • it-IT.js
  • ja-JP-6eaafafce5b27929f7c9.js
  • ja-JP-27f50dd1c58140c9935a.js
  • ja-JP.js
  • ko-KR-58e40884bfa7cad0502f.js
  • ko-KR-5234a19cf69c1db40744.js
  • ko-KR.js
  • lr-importer-uxp-b8e0e9e1aa3b13a187ad.js
  • lr-importer-uxp-config.js
  • lr-importer-uxp.css
  • lr-importer-uxp.js
  • MAGAZINE Ad 2006 JPN.joboptions
  • MAGAZINE Ad 2006 JPN.joboptions
  • mimetype
  • nb-NO-50dac29e998c9c0940a7.js
  • nb-NO-8590fec63c11e08502c3.js
  • nb-NO.js
  • nl-NL-47b9f58bdfa6be3a71aa.js
  • nl-NL-affd67e9c11594aef2da.js
  • nl-NL.js
  • none.png
  • Onboarding_Local_ilst_cn.jpg
  • [a few dozen more files that the one above]
  • onboardingIcon.png
  • onboardingIcon.sprk.png
  • Oversized Pages.joboptions
  • PDFA1b 2005 CMYK.joboptions
  • [a dozen more like the one above]
  • pl-PL-26d7b39a581916273bec.js
  • pl-PL-dd67cfc97ffcda7eae11.js
  • pl-PL.js
  • Press Quality.joboptions
  • product-rune-MUSE.png
  • product-rune-SIMU.jpg
  • product-rune-SIMU.jpg
  • profile-default.jpg
  • pt-BR-56509888f02cd6d76f24.js
  • pt-BR-c7f67374f8c00bafbc20.js
  • pt-BR.js
  • regid.1986-12.com.adobe
  • RThBQTBDRjMyNzgxOEY1NUVGNDZDOEEwODA1MzRB.slc
  • ru-RU-7ca5a054b3d26dcff405.js
  • ru-RU-192c176531069aa00929.js
  • ru-RU.js
  • signatures.xml
  • signatures.xml
  • signatures.xml
  • sketch.png
  • Smallest File Size.joboptions
  • SP_PL_RecentFiles_N_D.png
  • [about 100 more like the one above]
  • spectre-ui.min.css
  • Standard-Classic.joboptions
  • Standard.joboptions
  • styles-start.css
  • styles.css
  • sv-SE-763c834bdfb8df1a4a24.js
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  • Uninst-B7hm84B2PGepcmkAyzIXFTBGrsRUjlrw.log
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  • xsdom-host-ILST.js
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Mar 3, 2021 8:54 AM in response to xser

Okay, good to know you've already done that.


These kinds of Windows looking error boxes are what a user typically sees when they try to just move the main Office apps in the Applications folder from one Mac to another. That misses bringing over other support files it needs.


However, I just noticed what Office is complaining about is not just Adobe folders in general, but PDF support. What it appears to be wrong is Acrobat Pro installed PDF support files that link to Office so you can save Adobe PDFs out of the Office apps instead of the built-in macOS PDF generator. The files Office needs to do that are now missing, so it complains.


This person found where to remove the embedded files Adobe added to the Office apps to stop the errors. It's the response with the green check mark.


Though a possibly less intrusive way is to remove the Adobe PDF links from within the apps themselves. For Word, Excel and PowerPoint, go to the top menu bar and choose:



A new panel will appear. If you see any add-ins for Adobe PDF, remove them. I'm not sure this will really help as I have Office 365 and the Adobe CC suite installed. And even then, the My Add-Ins palette is empty. I kind of expected to see something there for Acrobat. But it doesn't matter if I choose Save As, Export or Print, there is no Adobe PDF option.


The manual method I linked to first looks to be the better option.

Run time errors when opening Microsoft Office files

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