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matiasalc Author

Level 1

4 points

Payment

Hello, I got my refund for an app but the money didn't come to my card.What can I do ?

iPhone 7

Posted on Mar 3, 2021 11:17 AM

Top-ranking reply

askbarnabas

Level 10

103,911 points

Posted on Mar 5, 2021 7:14 AM

If your refund is approved, the funds are applied to the same payment method that you used to buy the item. Here's how long it takes for a refund to appear on your account or statement:

Store credit—It might take up to 48 hours to see the refund in your Apple ID balance.

Mobile phone billing—It might take up to 60 days for the statement to show the refund. Processing time might be affected by your carrier. You can contact your carrier for an update.

All other payment methods—It might take up to 30 days for the statement to show the refund. If you don't see the refund after 30 days, contact your financial institution.

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