How long do I have to wait to re-set my security questions after I get locked out? I cannot re-set my security questions because it says it doesn't have enough information. I have two step authentication turned on, so I don't know why I need to answer the security questions when trying to log in to my icloud account.
iPhone 11, iOS 13
Contact Apple ID Support for assistance. See the Apple Support articles below for contact information.
Apple ID - Official Apple Support.
Contact Apple for help with Apple ID account security - Apple Support. (Link doesn’t always load)
Get Support Work through the screens to get a chat option. You may have to pick a slightly different problem.
Apple Support schedule phone call
https://twitter.com/AppleSupport. People have posted it may take an hour or more to get a response.
From the Apple Support article below.
Without proof of your identity via security questions and other carefully selected criteria, Apple Support can't help you reset a password or perform any other actions on your account. These policies are audited and reviewed on a regular basis.
Security and your Apple ID - Apple Support.
Based on multiple posts I have read, they will not help you recover the answers to your security questions.
Contact Apple ID Support for assistance. See the Apple Support articles below for contact information.
Apple ID - Official Apple Support.
Contact Apple for help with Apple ID account security - Apple Support. (Link doesn’t always load)
Get Support Work through the screens to get a chat option. You may have to pick a slightly different problem.
Apple Support schedule phone call
https://twitter.com/AppleSupport. People have posted it may take an hour or more to get a response.
From the Apple Support article below.
Without proof of your identity via security questions and other carefully selected criteria, Apple Support can't help you reset a password or perform any other actions on your account. These policies are audited and reviewed on a regular basis.
Security and your Apple ID - Apple Support.
Based on multiple posts I have read, they will not help you recover the answers to your security questions.
Hey there, earspud!
Thanks for reaching out in Apple Support Communities! From your post, it sounds like you're having trouble gaining access to your account and are unable to reset your security questions. We'd like to help!
If you're unable to answer your security questions or reset your password, you might need to use account recovery. We recommend using the following support article to learn about account recovery and start the process:
How to use account recovery when you can’t reset your Apple ID password - Apple Support
If you need additional help, Contact Apple Support.
Take care!
How long do I have to wait to re-set my security questions after I get locked out
