Google Contacts removed to trash

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Level 1

9 points

Google Contacts removed to trash

For the past few weeks, I wake up to find all my Google contacts are missing from my iPhone. To find that they have been deleted from my Google Contacts account and moved into the Trash. Once I go into the Trash and recover the contacts they do sync back to my iPhone. When this happens, the dark mode reverts back to light mode too. So I change back to dark mode.

I have done everything I can think of - Deleted unused apps, downloaded all google contacts into Vcard, and imported them into my iCloud contacts (Not all are imported). Changed all my iCloud and Google passwords, and deauthorized all devices from both Google and iCloud. Yet, my contacts are still being deleted ...Any ideas?

iPhone XR, iOS 14

Posted on Mar 4, 2021 7:15 AM

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Answer 1

Mar 4, 2021 8:32 AM in response to MRssage1181

Is this your corporate iPhone? Then please contact the system administrator of your corporate
If it is your personal device, in that case, do you have any profile installed by your corporate/organisation/enterprise/School Management? Then also, please contact the system administrator of your corporate/organisation/enterprise/School Management.
Else, delete and add the mail account which hosts your contacts in the IOS mail app. It is a matter of 1-2 minutes only.

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Answer 2

KiltedTim

Level 10

197,410 points

Mar 5, 2021 4:58 AM in response to MRssage1181

Google contacts, Google problem... or a policy being enforced by your company IT department.

Do the contact still exist in your Google account?

If you have a corporate management profile on the phone, they may have pushed a policy preventing you from syncing that information. Talk to your IT department.

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Answer 3

sabadir

Level 1

10 points

Mar 8, 2021 7:10 AM in response to KiltedTim

I have this problem too. I tend to disagree that its a google problem. When going to the Google Contacts trash to recover the contacts, each contact states "Deleted by iOS". The logs state that apple initiated the delete.

In my case, its 1,235 of my 3,000 or so contacts that regularly get deleted.

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Answer 4

MRssage1181 Author

Level 1

9 points

Mar 8, 2021 8:40 AM in response to sabadir

Over the weekend, I downloaded all my iCloud contact as a Vcard file. I then downloaded all my Google contacts as Vcard file. I then did a full iPhone erase to factor reset. Before I did any iPhone sync, I uploaded all my Google Vcard contacts into iCloud. (I did get dup contacts.)

As I reset my iPhone, when prompted to restore from my iCloud account I did not restore from iCloud backup! I did a manual restore. From the app store, I went to purchased and manually selected ONLY the apps I knew I needed and used. ( when an app prompted me to have access to contacts, I said no.)

Under settings/contacts I only had iCloud (email too) installed. My iCloud contact did not all sync. For example, my iCloud had my Mom listed (4) times but she was not on my iPhone contacts. So any missing phone contacts I manually downloaded them from Google vcard contacts (on my PC) and uploaded them into iCloud as a vcard. I am sure some contacts were missed and not uploaded into iCloud - but i fixed this and will explain below.

Once I had all my iCloud contacts loaded as vcards from Google, I noticed I was still having iCloud sync issues and contacts were missing (check total contact count to verify.) So, I sync'd my google contact to my iPhone under setting/contacts. ALL of my missing contacts were sync'd now. BUT NOW I had duplicates on my iPhone UGH! So I downloaded a dup app to merge all my contacts ( i used Clear Pro for free). This got rid of any dups ONLY on my phone. iCloud Contacts still has dup's.

It's been 3 days now, and I have not had any issues with my Google contacts being deleted to the Google trash bin. It was a total pain to do - but so far it seems to of fixed the issue.

I sure hope this helps others out!

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Answer 5

KiltedTim

Level 10

197,410 points

Mar 4, 2021 8:35 AM in response to MRssage1181

This is an issue with your Google account, not your phone.

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Answer 6

MRssage1181 Author

Level 1

9 points

Mar 4, 2021 5:00 PM in response to SravanKrA

Yes this is a personal phone with a corporate management profile. I don’t see where access would direct to deleting contacts. I will need to call the support desk to see if this is the issue.

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