iac won't fully start up

I have an iMac 27" that won't start all the way. it gets to the end of the progress bar and stays there. When I attempt to reinstall macOS it tells me there is not enough space on the HD. I know there should be plenty of space on the HD so what do I do? I don't have a backup , yet don't want to loose my data. what do I do?

iMac 27″, macOS 10.15

Posted on Mar 4, 2021 9:25 AM

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1 reply

rkaufmann87

Level 10

148,500 points

Mar 4, 2021 9:28 AM in response to earthlyhome

You may have a damaged drive. Please follow the trouble shooting steps in Startup Screens Troubleshooting Steps and if that solves the problem great. If not, I'd recommend calling AppleCare ( AppleCare contact Information ) and be prepared to take the computer to your local Apple Authorized Service Provider.

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iac won't fully start up

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