Yale Assure locks losing connection with HomeKit

Exact same problem… however I just discovered that it only happens with the Homepod as Homekit hub, if I force the apple tv 4K to be the hub it works just fine… hope this info is useful ti find a solution.

Hello there westrowb,

We understand you're just having an issue with these specific smart locks. Do you experience any issues with any other HomeKit accessories at all? If not, let's go over some general troubleshooting steps that you can try before having to contact the manufacturer for additional help.

First, check that all devices you use with HomeKit are completely up-to-date:

Update HomePod

Update Update your iPhone, iPad, or iPod touch

How to update your Apple TV

You may need to check with the manufacturer of your smart locks to see if there may be any firmware updates available through their application.

Also, make sure both Bluetooth and Wi-Fi are enabled on all connected devices, and restart the devices that you're using with HomeKit. You may need to check with the manufacturer of your smart locks to see if there is a way to properly restart them to reset the connection.

We hope this helps!

Take care.

I have this issue-- and it was totally the IM1 module in the YALE Assure lock. There are many many people who have had these fail. And once they do, it will drain the batteries in about 10 days or so. The warranty on the module is 1 year, and they are very rude about it.

I temporarily disconnected homepod, ensured that apple tv was listed as the connected hub, tested the lock and reconnected the homepod mini…

I think you are right and after a while homepod mini automatically took the place as connected hub…

As I said, this is not a solution, but lets you know if the homepods are failing in order to isolate the problem and try to find out a definite solution.

Is anybody still having this issue. I just bought the lock today and it just kept saying “no response”. After several reset still didn’t get it to work and decided to call the help desk for Yale. They said that it is a known issue and they are working on fixing it.

I am having the exact same problem, and yes it also saturated only a few months ago. Had nearly 2 years of trouble free with the lock. All software is up to date on all Apple devices and on Yale door lock. Apple Watch always shows not responding. iPhone works intermittently and trying to command from Siri does not work either. Everything works perfectly from the Yale app.

Same problem here. Seem like if i use the home pod mini, Bluetooth connection is not an option. I tested out by just turn off my phone bluetooth and see if i can still lock/unlock the lock or not and it failed

Did you ever find a solution? I am having the exact same problem. However, this past weekend my app also wasnt working either

Thanks! How do i choose what to use as tge hub? I thought that Apple

automatically chooses. I have 2 Apple TV4Ks and 4 homepods — it usually chooses as a homepod

I have 2 of the locks and have constant issues with them. Their help desk has never helped me and have never given me that info. I hope its true.