​​ ​

The Apple Support Community will permanently close on November 20, 2026. Starting today, the site will no longer accept new posts and is available in a read-only state.


You can continue to find trusted guidance and support on the official Apple Support site. 


We want to thank the community members who have contributed their time and expertise to help others with their Apple products.


Clearing Old Phone

Just got the iPhone 12 Pro Max, and the Apple Store guy transferred everything from my old phone to the new one. But my old phone still has all my photos, music, apps and works as a phone. How do I wipe it out so I can donate it to a new user?

iPhone 6 Plus, iOS 12

Posted on Mar 4, 2021 2:35 PM

Question marked as Top-ranking reply
1 reply

This thread has been closed by the system or the community team. You may vote for any posts you find helpful, or search the Community for additional answers.

Clearing Old Phone

Welcome to Apple Support Community
A forum where Apple customers help each other with their products. Get started with your Apple Account.