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Hello,
yeasterday my phone “died” and had to be reset
I was paying the last years for ICloud storage of 50 GB every single month and at the end when my phone was reset all my photos and memories from the last almost 3 years are lost!!!
my Life and memories with my son disappeared! I would like to have them back! Why they are not in ICloud when I paid for that..
iPhone 8, iOS 14
Your post does not specify exactly the process adopted by you to take a backup.
If it is not in the Recently Deleted Album then either you have deleted them 30 days earlier or have never deleted any.
Please check the following
Your post does not specify exactly the process adopted by you to take a backup.
If it is not in the Recently Deleted Album then either you have deleted them 30 days earlier or have never deleted any.
Please check the following
I didn’t deleted anything manually.
but because the IPhone blocked and it had only white screen with the logo - I could not turn it on. Then I went for service and they actually reset it as new..
i didn’t have any backup on my computer since 2018. I was expecting that when I pay for ICloud all my photos and videos should be stored automatically there!
And when I had to put my ID and password I found out that 10 GM of photos from 21 GB are missing.
They were not uploaded! I want them back!
can I restore my iPhone as it was 2/3 days ago.. with all photos inside?
I don’t know if you understand, but my life and memories were there and now they are gone!!
Hello,
please for your feedback
I would like to know why I am paying the last years for 50 GB ICloud, but the information and pics I have are not there?!
please answer also to my previous email
thank you.
Purchasing iCloud storage does not automatically do anything.
If you want your photos stored in iCloud, you have to turn on iCloud Photos.
Did you have iCloud Photos turned on?
If you check www.icloud.com, log into your Apple ID, click on the Photos icon.. Are your photos there?
If they are not in iCloud and you don't have a backup since 2018, then whatever you had between then and now would be gone and not retrievable..
If your photos are shown in iCloud, then simply to go Settings > [your name] > iCloud > Photos and turn on iCloud Photos
Yes, I had.
but the photos from the last years now are not there - even I was paying for that! And it is not about the money - I lost all my priceless photos and memories!
Please for your support how I can restore them, really it is very important for me.
As I asked- is there any way how to restore my iPhone as it was 2/3 days ago.. with all photos inside?
Must be a way how to check in the memory of the phone - even if everything is deleted and not backed up and to be able to check and save the photos
As I stated, if your photos are not in iCloud and you don’t have a backup, the content is gone
You failed to backup the device (not Apple's fault).
Because you failed to backup your iCloud photos were removed when they were removed from the device.
All of this is expected behavior.
Lost photos for last years even when I paid for iCloud
