Hi, I’m just got an iPhone X it should be unlocked from eBay but when I insert the sim it appears this message SIM NOT SUPPORTED so could you please check my IMEI and make sure this phone is unlocked
[Personal Information Edited by Moderator]
An iPhone purchased from Apple can be purchased as carrier locked, or can be purchased as unlocked.
Carrier locked phones usually have a purchase subsidy.
Unlocked phones are usually at least as or are more expensive than subsidized phones.
Nobody other than the carrier can unlock a carrier-locked phone.
If you've purchased a mis-represented-as-unlocked iPhone, you're left to convince (pay) the carrier to unlock, or to discuss this purchase with eBay and/or with the seller, and/or to return the purchase if the seller is still available and amenable to that. The carrier may or may not be willing to discuss this unlock with anybody other than the person with the cellular plan involved, too. And some carriers will not unlock.
How to unlock your iPhone for use with a different carrier - Apple Support
The All Too Common SAD Reality of Buying a used iPad/iPhone - Apple Community
An iPhone purchased from Apple can be purchased as carrier locked, or can be purchased as unlocked.
Carrier locked phones usually have a purchase subsidy.
Unlocked phones are usually at least as or are more expensive than subsidized phones.
Nobody other than the carrier can unlock a carrier-locked phone.
If you've purchased a mis-represented-as-unlocked iPhone, you're left to convince (pay) the carrier to unlock, or to discuss this purchase with eBay and/or with the seller, and/or to return the purchase if the seller is still available and amenable to that. The carrier may or may not be willing to discuss this unlock with anybody other than the person with the cellular plan involved, too. And some carriers will not unlock.
How to unlock your iPhone for use with a different carrier - Apple Support
The All Too Common SAD Reality of Buying a used iPad/iPhone - Apple Community
No need to check, that message means it is still locked.
This is a user-to-user technical support site operated by Apple, no one here can check that. If the seller said it was unlocked they lied. I would return it and get your money back.
The seller misrepresented the device. In other words, they lied.
Return it for a refund. If they refuse, file a claim under the ebay buyer protection program.
Who is your cellular carrier?
Have you tried any other SIM cards in the phones at all?
I’ve got an iPhone 12 from apple and I got the same message ,the phone was unlocked but still my SIM card didn’t work with it..
My phone is locked to HELLO MOBILE (SPRINT)
