My AirPod case charges fine, AirPods Pro’s charge fine as well, the only problem I have is the back button not working, without the back button I can’t connect or hard reset it, it wont light up or connect at all, please help
iPhone 11 Pro Max, iOS 14
Hi,
Thank you for posting in Apple Support Communities. From our understanding, you are having trouble connecting your AirPods because the button on the case is broken, is that correct? If you are still unable to connect after following the troubleshooting steps in this article: If your AirPods won't connect you'll want to reach out to Apple Support for possible replacement options. You may be able to reach them here: Get Support.
Take care!
AirPod pros BACK BUTTON not working
