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8 points

Macintosh HD missing in utility

The only thing listed is Mac OS base system in disk utility.

problem started with MB pro 2017 freezing/rebooting randomly while on Catalina. Eventually it stopped booting and gave the question mark folder. I went into recovery to and decided to boot from time machine recovery on usb. Somehow mac hd was deleted and created instead on usb drive.

Unable to to reinstall OS since there’s no disk to install on now.

Is there a way to create a new Macintosh HD? Base system is all I have.

MacBook Pro 13″, macOS 10.15

Posted on Mar 6, 2021 2:18 AM

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Community+ 2024

Level 10

185,382 points

Posted on Mar 6, 2021 7:15 AM

ro118 wrote:

Thanks for responding. I’ve read quite a few posts and would’ve attempted that but the drive is no longer there to erase. Any other suggestions?

Replace the drive.

Call Customer Support (800) MY–APPLE (800–692–7753)

or on line https://getsupport.apple.com/

or call AppleCare Support at 1-800-APLCARE (800-275-2273)

Outside the USA—Contact Apple for support and service by phone

See a list of Apple phone numbers around the world.

https://support.apple.com/en-us/HT201232

Learn how to get your Mac fixed and how much it will cost.

https://support.apple.com/mac/repair/service

Get your Mac ready for service - Apple Support https://support.apple.com/en-us/HT209095

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Community+ 2024

Level 10

185,382 points

Mar 6, 2021 7:15 AM in response to ro118

ro118 wrote:

Thanks for responding. I’ve read quite a few posts and would’ve attempted that but the drive is no longer there to erase. Any other suggestions?

Replace the drive.

Call Customer Support (800) MY–APPLE (800–692–7753)

or on line https://getsupport.apple.com/

or call AppleCare Support at 1-800-APLCARE (800-275-2273)

Outside the USA—Contact Apple for support and service by phone

See a list of Apple phone numbers around the world.

https://support.apple.com/en-us/HT201232

Learn how to get your Mac fixed and how much it will cost.

https://support.apple.com/mac/repair/service

Get your Mac ready for service - Apple Support https://support.apple.com/en-us/HT209095

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Level 10

113,584 points

Mar 6, 2021 5:14 AM in response to ro118

The drive may have died. That is why you saw the question mark folder.

In Disk Utility, select "Show all devices" from the View popup menu.

Does the drive device show up in the list?

If so, you can try to erase it and create a new (blank) volume to which you can try to install.

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Level 10

86,587 points

Mar 6, 2021 4:55 AM in response to ro118

How to reinstall macOS

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Level 1

8 points

Mar 6, 2021 6:53 AM in response to Barney-15E

Thanks for responding. I’ve read quite a few posts and would’ve attempted that but the drive is no longer there to erase. Any other suggestions?

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Macintosh HD missing in utility

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