Apple Event: May 7th at 7 am PT
I manage 70 2015 macbook airs. The camera problem "(no camera detected)" persists. They have followed all of the recommended fixes (restart, check for apps using the camera, OS updates, and resetting SMC).
Eventually, restarting or resetting the SMC eventually work, but only after several failed attempts.
Why hasn't this issue been addressed by Apple? Has anyone had success addressing this problem? Is there a "fix" I am missing?
[Re-Titled by Moderator]
Hi,
Following document could help your issue.
If your built-in camera isn’t working on your Mac - Apple Support
If it doesn't help, try to run Apple Diagnostics if it reports hardware related issue(NDC001 to NDC006).
Use Apple Diagnostics to test your Mac - Apple Support
Hi,
Following document could help your issue.
If your built-in camera isn’t working on your Mac - Apple Support
If it doesn't help, try to run Apple Diagnostics if it reports hardware related issue(NDC001 to NDC006).
Use Apple Diagnostics to test your Mac - Apple Support
Thanks! I tried all of the "fixes" in the Apple Support article you linked to. I will run the diagnostics. The challenge is I don't have the issue with my mb pro, so I faculty have to do those things on their own. We have had the most success with the resetting of the SMC.
Just curious what version of macOS is being used on these MBAirs. Does the issue recur on the MBAirs where you have used the SMC reset?
We utilize a lot of MBAirs from 2013-2017 in our organization and I don't believe we've ever encountered any massive amounts of camera issues. I would have to check with the co-worker who specializes in supporting these particular laptops to be sure.
The problem has occurred while using Catalina as well as Big Sur. The SMC reset has resolved the issue many times, but the problem occurs again intermittently.
No camera detected on MacBook Air
