iPad A1822 2017 5th Generation: FaceTime no ring tone

Hello, Sheila.

Thank you for posting in Apple Support Communities. We’re sorry to hear that you haven’t been able to get your ringtone to work for FaceTime on your iPad. You mentioned that you updated to iPadOS 14.4, that have tried some extensive troubleshooting, but you haven’t had any luck in getting FaceTime to alert you on an incoming call. 

We suggest starting with the steps outlined here, if you haven’t already worked through them:

If you can't make a FaceTime call on your iPhone, iPad, or iPod touch - Apple Support

If you’ve already worked through those steps, we also noted that you question whether the fact that you have a Wi-Fi model could be a factor. We can answer that for you. FaceTime is a web-based app, so it relies on your internet to make a connection. This means that the lack of a SIM or cellular service won’t impact your FaceTime ability. The strength of your Wi-Fi signal may be impacting the call. You mentioned that your calls are missed because you aren’t hearing an alert, and we’re curious to learn more. 

Would you mind running some tests for us? The response to your tests will help us narrow the root cause of your concerns.

• Have a friend or family member call you on FaceTime while you are near your router and have your iPad in front of you, locked and in use. You’ll need to make sure your Wi-Fi signal is strong when you test. Do you see a banner or alert about the incoming call? Do you hear an alert? 

• Now lock your iPad and turn it facedown on a table. Have a friend or family member call you on FaceTime. Do you hear an alert? Do you get a notification on the Lock Screen or in Notification Center? How long did they let it ring before disconnecting?

If you’re receiving notifications about a missed call and not an alert or notification while the call is being placed, it’s plausible the call isn’t coming through your Wi-Fi before the other side hangs up. If you can narrow it down to a Wi-Fi or connection issue, make sure you’ve followed the guidance here:

If you use FaceTime and iMessage behind a firewall - Apple Support

If you receive the notification banner while your iPad is in use, or if you see the alert on the Lock Screen but don’t hear the ringtone, it’s likely a notification issue. 

Warmest Regards.

Sheila,

Thank you for the details on your tests. We can see that you have the ability to answer with a notification when you’re using the iPad, but you didn’t hear the notification when you turned it facedown. Did you hear a sound when you saw the banner when it was unlocked and next to your router? If not, we’ve definitely narrowed it down to the alert sound and not the ability to receive a FaceTime notification.

What do you have set in Settings > Notifications > FaceTime for Sounds?  If you tap that field and go into the menu to assign another sound, can you hear the samples as you change selection?

If you can hear the selections, but not your actual alerts, is it possible you have set the notifications to “Deliver Quietly”? 

This article has great visuals and guidance:

Use notifications on your iPhone, iPad, and iPod touch - Apple Support

We look forward to learning more.

Cheers

Sheila,

Incredible! That's great to hear. Thank you for reaching out and letting us know you were able to resolve the issue.

All Out Best