iPad is disabled and can’t do trust on laptop

my iPad is disabled and I can’t sync it to my laptop I tried trust iPad but my laptop says there is an error

iPad Air 2 Wi-Fi, Cellular

Posted on Mar 6, 2021 11:55 AM

Reply
Question marked as Top-ranking reply

Posted on Mar 8, 2021 3:02 PM

If your iPad is disabled, or you have forgotten your iPad passcode, you’ll need to follow this process:

If you’ve forgotten the passcode on your iPad, or your iPad is disabled – Apple Support


You’ll need access to either a PC (with iTunes installed) or a Mac (with iTunes or Finder - as appropriate for the installed version of MacOS).


You’ll also need your AppleID and associated password. If these have also been forgotten, they can be recovered here:

https://iforgot.apple.com


To recover your credentials, you’ll need access to one of the following:

  • Your primary email address mailbox that corresponds with your AppleID
  • Any of the secondary/recovery email addresses that should be configured for your AppleID account
  • Any of the trusted telephone numbers (fixed line or Cellular/Mobile) that are associated with your AppleID


Unless you AppleID account has not been fully/correctly configured, or has been seriously neglected, recovery of the AppleID and password should not be difficult.


More information about recovery of your AppleID:

If you forgot your Apple ID - Apple Support


More information about recovery of your AppleID password:

If you forgot your Apple ID password - Apple Support


When you recover access to your credentials, you would be well advised to log-in to your AppleID account from a web browser - and verify/update any email addresses and trusted telephone numbers:

https://appleid.apple.com


2 replies
Question marked as Top-ranking reply

Mar 8, 2021 3:02 PM in response to Bolortsetseg2017

If your iPad is disabled, or you have forgotten your iPad passcode, you’ll need to follow this process:

If you’ve forgotten the passcode on your iPad, or your iPad is disabled – Apple Support


You’ll need access to either a PC (with iTunes installed) or a Mac (with iTunes or Finder - as appropriate for the installed version of MacOS).


You’ll also need your AppleID and associated password. If these have also been forgotten, they can be recovered here:

https://iforgot.apple.com


To recover your credentials, you’ll need access to one of the following:

  • Your primary email address mailbox that corresponds with your AppleID
  • Any of the secondary/recovery email addresses that should be configured for your AppleID account
  • Any of the trusted telephone numbers (fixed line or Cellular/Mobile) that are associated with your AppleID


Unless you AppleID account has not been fully/correctly configured, or has been seriously neglected, recovery of the AppleID and password should not be difficult.


More information about recovery of your AppleID:

If you forgot your Apple ID - Apple Support


More information about recovery of your AppleID password:

If you forgot your Apple ID password - Apple Support


When you recover access to your credentials, you would be well advised to log-in to your AppleID account from a web browser - and verify/update any email addresses and trusted telephone numbers:

https://appleid.apple.com


Mar 8, 2021 2:58 PM in response to Bolortsetseg2017

Hello Bolortsetseg2017,


Thanks for reaching out in Apple Support Communities. We understand that you're having trouble with your iPad. It looks like the iPad is disabled and you're getting an error message. We'll do our best to help. For this particular issue, you will need to erase your iPad.


"If you backed up your iPad, you can restore your data and settings after restoring your iPad. If you never backed up your iPad before you forgot your passcode, you won't be able to save the data on your iPad."


Check out the following support article for more:


If you forgot the passcode on your iPad, or your iPad is disabled


Cheers!

This thread has been closed by the system or the community team. You may vote for any posts you find helpful, or search the Community for additional answers.

iPad is disabled and can’t do trust on laptop

Welcome to Apple Support Community
A forum where Apple customers help each other with their products. Get started with your Apple Account.