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Why when I try to unlock my iPhone Xmas plus I have to put my pin password because my Face ID is recognized my face

Why my iPhone Xmas plus ask me over an over again to unlock my iPhone because my face is recognized my face to unlock my iPhone

iPhone XS Max, iOS 14

Posted on Mar 6, 2021 11:54 AM

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Question marked as Best reply

Posted on Mar 6, 2021 12:50 PM

Remove your face from Face ID then set it up again

1 reply

Why when I try to unlock my iPhone Xmas plus I have to put my pin password because my Face ID is recognized my face

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