I received an activation lock request from Apple “We are unable to process your request at this time.” What is going on.What should I do if my request to remove the activation lock fails.
Was the receipt from an authorized Apple Retailer?
Where, exactly, did you buy the phone to begin with?
So you did not provide sufficient documentation to prove ownership of the device.
There is nothing anyone here can do about it. We are not Apple. This is a user forum.
I filled in a lot and finally put a receipt
Without any further information, I have to assume that you bought a gray market phone from an unauthorized retailer.
If that's the case, Apple won't unlock it.
And that store is authorized, and you can find this store on the Apple website.
A reply to what?
remove the activation lock
My receipt comes from the store where I bought the phone. I bought my phone in a retail store
I bought the phone from the Pasadena Apple Store. I asked the customer service and they can also find this phone.
We are unable to process your request at this time
