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activation locked

i have a iphone 7 how can i take activation lock off and it says sim lock its threw metro


iPhone 7, iOS 14

Posted on Mar 7, 2021 12:44 AM

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Question marked as Best reply

Posted on Mar 7, 2021 12:54 AM

Activation lock: If you are talking about "activation lock" (an anti-theft measure), neither we, just users like you, nor Apple can help you, sorry, unless you are the original owner and you still have the proof of purchase (receipt/invoice reporting your device’s IMEI or Serial Number). Should be this case, start your request using this link: https://al-support.apple.com/#/additional-support

Shouldn’t be this case, activation lock can be removed only by the previous owner, with the credentials that were used to activate that iPhone/iPad. Without those credentials, that device is useless to you.

You can also take a look at this support article:--> How to remove Activation Lock - Apple Support


Device locked to a different carrier:--> How to unlock your iPhone for use with a different carrier - Apple Support

Only the carrier whom that device is locked to can unlock it, if you're eligible.

Regards

Giulio

1 reply
Question marked as Best reply

Mar 7, 2021 12:54 AM in response to chulo530

Activation lock: If you are talking about "activation lock" (an anti-theft measure), neither we, just users like you, nor Apple can help you, sorry, unless you are the original owner and you still have the proof of purchase (receipt/invoice reporting your device’s IMEI or Serial Number). Should be this case, start your request using this link: https://al-support.apple.com/#/additional-support

Shouldn’t be this case, activation lock can be removed only by the previous owner, with the credentials that were used to activate that iPhone/iPad. Without those credentials, that device is useless to you.

You can also take a look at this support article:--> How to remove Activation Lock - Apple Support


Device locked to a different carrier:--> How to unlock your iPhone for use with a different carrier - Apple Support

Only the carrier whom that device is locked to can unlock it, if you're eligible.

Regards

Giulio

activation locked

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