Good Day,
Im trying to restore a back up from this morning but everytime i run the backup from itunes its says my encrypted password is incorrect. I have tried to reset my phone a number of times and reset the password but it still keeps failing.
Please assist?
Thanks,
Chad
iPhone 7 Plus, iOS 14
That password that iTunes is asking you is for the actual encrypted backup file that you had created. You are now attempting to restore your iPhone from that file and therefore it is asking for that password. This password is not the same as your iPhone's passcode and therefore resetting your iPhone and resetting that passcode does not change anything related to the encrypted backup file created with iTunes.
You will have to remember the password and enter it. You will get unlimited attempts to guess it.
Axel F.
That password that iTunes is asking you is for the actual encrypted backup file that you had created. You are now attempting to restore your iPhone from that file and therefore it is asking for that password. This password is not the same as your iPhone's passcode and therefore resetting your iPhone and resetting that passcode does not change anything related to the encrypted backup file created with iTunes.
You will have to remember the password and enter it. You will get unlimited attempts to guess it.
Axel F.
Hi Chad,
The process that you posted above resets the password to encrypted backup file. You are correct about that. The thing is that the new password ONLY applies to the new backups. The backup(s) that you created with the old password will always need to be opened with the old password.
Connect your device to the Finder or iTunes again and create a new encrypted backup using the steps above.
You won't be able to use previous encrypted backups, but you can use the Finder or iTunes to back up your current data and set a new backup password.
Axel F.
Hi Alex thank you for the reply.
This is the article i was following :
https://support.apple.com/en-us/HT205220?&cid=acs::fm-itunes_HT205220
Please see the text below:
If you can’t remember the password for your encrypted backup
You can’t restore an encrypted backup without its password. With iOS 11 or later or iPadOS, you can make a new encrypted backup of your device by resetting the password. Here’s what to do:
I dont have the password and cannot remember it. Is there any way of recovering it?
Back up
