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Home hub listed as standby in home app on iPhone, but shows as connected on AppleTV

All of my home hubs (all Apple TVs) show as ‘standby’ from my phone, one of them shows as ‘connected’ from the Apple TV settings (as expected) but the home app is all sorts of broken because it thinks there are no home hubs (about half of my automations have a message saying there is no home hub connected, so I can’t toggle the ‘enabled’ switch, but weirdly half of them don’t have this problem). I tried completely removing the Apple TV that thinks it is connected from my iCloud account and re-adding it. I did see it disappear completely from the list of home hubs in my phone in the process, but after I added it back, it still shows as ‘standby’ in my phone but ‘connected’ in the Apple TV interface. I’ve seen numerous similar reports, so this is clearly a bug that needs to be fixed.

Apple TV HD, tvOS 14

Posted on Mar 7, 2021 9:30 AM

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Mar 9, 2021 9:33 AM in response to mtoggie

Hi mtoggie,


We understand that you have multiple Apple TVs set up as Home hubs. On your iPhone, none of them show as connected, one even going so far as to state it is disconnected. However, when you look at your Home hubs on an Apple TV, they appear fine. Due to this, some of your automations are running and some aren't. Do we have that right?


You stated that you removed the Apple TV that 'thinks' it is connected via your iCloud account. Could you elaborate more on that? Are you signed in on that Apple TV with your iCloud account?


Has there been any change in iCloud Keychain settings? You can verify that on your iPhone in Settings > your name > iCloud > Keychain. This does need to be enabled.


Thanks.

Home hub listed as standby in home app on iPhone, but shows as connected on AppleTV

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