confirmatiion from apple to prove you are the card holder????

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Level 1

0 points

confirmatiion from apple to prove you are the card holder????

hi
i have placed an oredr for an i phone 4

and after 2 days i got an email from apple asking me to email a copy of passaport and bank statment to prove im the card holder ,

any ideas?

or is this a scam?

Posted on Jul 29, 2010 2:02 PM

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Answer 1

roaminggnome

Level 10

106,365 points

Jul 29, 2010 2:04 PM in response to pteix

I have never heard of this.

I would NOT ever send this info.

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Answer 2

Jul 29, 2010 2:04 PM in response to pteix

Where did you order the phone? Apple directly, or a different company?
What is the email address that they're asking you to send the information to?

Matt

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Answer 3

Jul 29, 2010 2:05 PM in response to pteix

Don't even consider sending that or other information to what is obviously a phish.

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Answer 4

pteix Author

Level 1

0 points

Jul 29, 2010 2:07 PM in response to Matt Clifton

from apple online in uk
just checked and is still good

and this email that i got is from

Dear Apple Store customer, Thank you for placing an order with the Apple Store. We are eager to process your order as soon as possible, in order for usto do so we would like to further confirm some details with you. We perform security checks on our customers orders due to the nature ofour business, as the cardholder is not present to sign for suchtransactions. Such checks are done to protect your security. Apple Online Stores Terms and Conditions state that Apple reserves theright to verify the identity of the genuine credit card holder byrequesting appropriate documentation. Please scan a copy of the following documentation to us in jpeg formatand email to eurofinance@euro.apple.com as soon as possible (Pleasequote your Web Order Reference number when sending): A copy of1) Card holders Drivers license or National Identity Card or Passportand2) Recent Credit Card / Bank Statement showing card holder name, addressand card number. Please feel free to black-out any othernon-relevant information. Alternatively, you can Fax these documents to us via our Secure Fax(+ 353 21 428 3032) Once the required documents have been received, we will continue theprocessing of your order. Subsequently these documents will bedestroyed once we have processed your order. If we do not receive any documentation within 3 working days from thedate of this request, your order will not be processed by Apple, and thereason will be noted in our database. If you have any questions regarding this request please do not hesitateto contact us on our Freephone number (from within UK 0800 039 9901 )choose EXT 88313 Awaiting your replyRaffaele LabrozziApple Store Finance Answers to many Apple Store customer-service questions can be found at: http://store.apple.com/uk/help Apple Sales International Directors: Cathy Kearney (Irish), Gary Wipfler(U.S.), Jae Allen (U.S.),Peter Oppenheimer (U.S.) and Timothy Cook(U.S.)

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Answer 5

pteix Author

Level 1

0 points

Jul 29, 2010 2:10 PM in response to Matt Clifton

EUROFINANCE@EURO.APPLE.COMEUROFINANCE@EURO.APPLE.COM
this is the email address i got has heading

plus the order number

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Answer 6

Jul 29, 2010 2:10 PM in response to pteix

I would call the place you ordered the iPhone 4 from and verify that they need this information first. If they do need it, great. Let them provide you an email address or fax number, etc. If not, then you know it is a scam.

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Answer 7

pteix Author

Level 1

0 points

Jul 29, 2010 2:12 PM in response to Mac512-Guy

thanks will do that tomorrow

as i placed the order in here uk from apple uk online.

and will check with them.

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Answer 8

mmorri12

Level 1

9 points

Jul 29, 2010 2:24 PM in response to pteix

did you copy and paste that response into your post? I assume you did. if So it looks phony to me. there are too many typos for it to come from a respectable company. imho

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Answer 9

pteix Author

Level 1

0 points

Jul 29, 2010 2:45 PM in response to mmorri12

to me it looks fake
how came if im in london and place an order from apple uk online
they want me to send the proof to a fax starting

Alternatively, you can Fax these documents to us via our Secure Fax(+ 353 21 428 3032)

it should be a uk number

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Answer 10

pteix Author

Level 1

0 points

Jul 29, 2010 2:53 PM in response to pteix

just found out that this fax number is from

Ireland 353

so my guess this email is a scam

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Answer 11

esk34

Level 1

0 points

Jan 12, 2012 7:23 AM in response to pteix

I have ordered iPhone 4S today and received the message from eurofinance which wants from me to provide copies of identity card and credit card. I asked this situation to <contactus.uk@euro.apple.com> and received this message:

--------------------------

Thank you for contacting the Apple Online Store.

Please be advised that the email you received regarding your order is from an advisor from our finance department and is a legitimate email.

Please ensure that you reply to this email in order for your order to be processed.

Kind regards,

Balazs Fugedi

Apple Online Sales Support

Online Self Service: http://store.apple.com/uk/managemyorder

Help Pages: http://promo.euro.apple.com/promo/help/uk/consumer

Tel: 0845 600 1683 (low rate)

Apple Distributions Europe

--------------------------

So I believe that it is not a scam.

Message was edited by: esk34

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Answer 12

odaiwai

Level 1

4 points

Aug 21, 2012 12:31 PM in response to pteix

just found out that this fax number is from

Ireland 353

so my guess this email is a scam

Apple's Headquarters is in Cork, Ireland.

Message was edited by: odaiwai

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Answer 13

Sep 10, 2012 11:16 AM in response to pteix

Yup I had the same thing today after ordering my new Iphone 4S,

From: eurofinance@euro.apple.com

Subject: Su Pedido Apple W435205653

Date: Mon, 10 Sep 2012 15:48:13 +0100

To: rdgts69@hotmail.com

Estimado Richard Stallard,

Gracias por realizar su pedido con Apple. Nos gustaria procesar su

pedido lo antes posible, por ello, debemos de confirmar la informacion proporcionada.

Debido a la naturaleza de nuestro negocio, efectuamos

controles de seguridad.Estos controles se realizan para proteger la seguridad del titular

de la tarjeta.

Según los Términos y Condiciones del Apple Store, Apple se reserva el

derecho de comprobar la identidad del titular de la tarjeta de crédito

solicitándole la documentación pertinente.

Le rogamos que escanee la siguiente documentación y nos la haga llegar

en formato jpeg lo antes posible a la dirección electrónica

eurofinance@euro.apple.com (no olvide incluir su número de pedido web):

1) DNI/carné de conducir o pasaporte del titular de la tarjeta de credito.

2) Un extracto bancario relacionado con la tarjeta de crédito usada durante el proceso de compra, donde aparezca el

nombre, dirección del titular de la misma.

Una vez hayamos recibido la documentacion Pertinente, tramitaremos su pedido y los documentos seran destruidos.

Si no recibimos la documentación en los proximos cinco días laborales , Su pedido sera cancelado y Si tiene alguna pregunta, no dudes en ponerse en contacto con nosotros al teléfono gratuito 900 938 961, extensión 83403

Gracias por su respuesta.

Dpto. financiero del Apple Store

Beatriz Coelho

Apple Distribution international.

Directors: Cathy Kearney (Irish), Gary Wipfler, Peter Oppenheimer & Timothy Cook (United States of America)

Going to leave it and see what happens, or maybe call them tomorrow and ask them about it.but they are not getting these details off me that's for sure.

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Answer 14

Nataly77

Level 1

0 points

Nov 9, 2012 8:29 AM in response to pteix

I ordered iphone5 and got this e-mail. Is it a scam or what? Because I tried to call that number but it is not available. It' from "Eurofinance".

Bonjour Madame,

Mercid'avoirréaliséunecommandesurl'AppleStore.

Afindepouvoirtraitervotrecommandedansles plusbrefsdélais,quelquesprécisionssontnécessaires.

En raison de la nature denosactivités, lepayeurn'étantpasphysiquementprésentlorsde la transaction, nousréalisonsdescontrôlesdesécuritésurlescommandesdenosclients.

Cescontrôlessonteffectuésafindegarantirlasécuritédutitulairede la cartebancaire.

Puisquenousn'avonspasétéenmesuredevousjoindreauxnumérosindiquéssurvotrecommande,veuillezmecontacter(gratuitementàpartird'untéléphonefixe) aunumérosuivant:0800 917 743 puiscomposezle 89387.

Encasd'absence,n'hésitezpas à melaisserun message avecvotrenom etnumérodecommande.

Biencordialement,

Florence Pothier
Apple Store Finance

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