Apple ID locked

If she is the original owner, have her contact Apple. Apple can remove the ID  if provided the required paperwork. 

Request additional support for unlocking your device

Either take the device, the original purchase receipt with the serial number, and a photo ID to the nearest Apple Store (if it has reopened)

Genius Bar Reservation and Apple Support Options - Apple.    

or contact Apple ID Support. 

 Apple ID - Official Apple Support.    

Contact Apple for help with Apple ID account security - Apple Support.      (Link doesn’t always load)   

Get Support   https://getsupport.apple.com        Work through the screens to get a chat option. 

Apple Support schedule phone call        

https://twitter.com/AppleSupport       People have posted it may take an hour or more to get a response.

Enter the Apple (iCloud) ID, and click Forgot Password. See if you can get an email option if necessary.

Apple ID - Manage            

Apple ID – Forgot Password            

You are welcome.