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Claret1983 Author

Level 1

8 points

Apple ID locked

My mum has forgotten all passwords and we cannot reset the Apple ID on her old phone. Any ideas?

iPhone 11, iOS 14

Posted on Mar 7, 2021 11:47 AM

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5 replies

Level 10

684,105 points

Mar 7, 2021 1:30 PM in response to Claret1983

If she is the original owner, have her contact Apple. Apple can remove the ID if provided the required paperwork.

Request additional support for unlocking your device

Either take the device, the original purchase receipt with the serial number, and a photo ID to the nearest Apple Store (if it has reopened)

Genius Bar Reservation and Apple Support Options - Apple.

or contact Apple ID Support.

Apple ID - Official Apple Support.

Contact Apple for help with Apple ID account security - Apple Support. (Link doesn’t always load)

Get Support https://getsupport.apple.com Work through the screens to get a chat option.

Apple Support schedule phone call

https://twitter.com/AppleSupport People have posted it may take an hour or more to get a response.

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Level 10

684,105 points

Mar 7, 2021 12:49 PM in response to Claret1983

Enter the Apple (iCloud) ID, and click Forgot Password. See if you can get an email option if necessary.

Apple ID - Manage

Apple ID – Forgot Password

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Claret1983 Author

Level 1

8 points

Mar 7, 2021 12:54 PM in response to Eric Root

I’ve tried but it says the email is unmatched.

it’s so frustrating as a friend helped her apparently but neither of them remember any of it. I cannot think of another way - tried all the passwords she could think, tried forgotten, tried send code and link email - no good. So frustrating, old phone sat there and my daughter was desperate for it.

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Claret1983 Author

Level 1

8 points

Mar 7, 2021 1:33 PM in response to Eric Root

Thank you, I wasn’t sure if they could with shops etc being closed. She’s had the phone from new on an old contract, so she’s the registered owner etc. I’ll try tomorrow to see if I can get hold of anyone.

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Level 10

684,105 points

Mar 7, 2021 1:34 PM in response to Claret1983

You are welcome.

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Apple ID locked

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