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Sign into Paramount Plus on Apple TV

Subscribed on Apple TV, downloaded the App, cannot restore purchase. Says I had a subscription and I should sign up again. Works fine when I access it through the Apple TV app.


Apple TV 4K, tvOS 14

Posted on Mar 8, 2021 4:05 PM

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Question marked as Apple recommended

A Paramount+ subscription started outside of the Apple TV app, will require its own app.

A Paramount+ Channel subscription started inside of the Apple TV app, will require it to be viewed in the Apple TV app.

These two types of subscriptions are generally not exchangeable (although content providers can make provisions for a one-way crossover).

Posted on Mar 9, 2021 2:36 AM

72 replies

Mar 28, 2021 2:11 PM in response to CRod210

Yeah, I’m another one with the same problem. I tried to watch the latest episode of Clarice. I open the program through “My Channels,” where I subscribed. I can watch episodes I’ve previous watched, but if I try and watch the latest episode, which I haven’t watched, it forces me to the new Paramount+ App where it wants me to subscribe for access. Am I going to need to cancel my subscription through Apple and subscribe directly to Paramount+ now!? That’s not what we were told would happen.


Jason

Mar 28, 2021 6:07 PM in response to bxsherman

I have the same issue. I purchased the CBS All Access Showtime bundle through the Apple TV app and it was working fine up until I tried the watch the latest episode of Clarice. Now it wants me to install the app and sign up through it and pay again. This is not what they have been saying. Paramount said nothing would change when the name changed. What is worse is my subscription through Apple for this just renewed yesterday. This needs to be fixed ASAP.

Mar 28, 2021 7:50 PM in response to bxsherman

When Paramount+ started, I read and saw (through usage) that we who bought the bundle with Apple TV would have it grandfathered in. It worked fine if I used the channel “button” from within the Apple TV app. If I tried to use the original icon for paramount+ from the Apple TV desktop it would ask me to sign in. I’ve never had a user ID/password for paramount+ so I just clicked on Apple TV and accessed paramount+ from there. It worked that way and this was a quirk I could live with.

Since the paramount+ app outside Apple TV was now useless, I deleted it.

BIG MISTAKE.

I went back into the Apple TV app and when I hit the round paramount+ button it said “you must install the paramount+ app... the one I just deleted. uh ohhhhhhhhh...

NOW it’s completely borked. From within the stand alone paramount+ app there is a sign in widow and in the widow is an option to click if you have a subscription through Apple TV. I clicked it and... “restore failed - no subscription found”

I’m hoping that like most of the weird things that happen with apple, this will resolve itself with just a bit of time passing.

But I have a bad feeling.

Mar 28, 2021 8:26 PM in response to Option 1

Yea, between the problems with my cbs/showtime bundles that somehow got cancelled., Disney and hbo not being part of family sharing, and paramount “channel” issues, I don’t think I am going to be doing any channels with Apple. They all work much better if you subscribe directly with the channel. Not sure how Apple was able to implement this so poorly.

Mar 29, 2021 8:20 PM in response to bxsherman

so to clarify, paramount plus requires separate subscriptions for AppleTV and for iPad or iPhone. So if I buy a subscription on Apple TV it cannot be used on iPad or iPhone and if I buy a subscription on iPad or iPhone it cannot be used on Apple TV?

Is this correct?

If so, I will be canceling.

does Netflix do the same charging for separate subscriptions?

Mar 30, 2021 3:35 PM in response to _TC10_

so to clarify, paramount plus requires separate subscriptions for AppleTV and for iPad or iPhone. So if I buy a subscription on Apple TV it cannot be used on iPad or iPhone and if I buy a subscription on iPad or iPhone it cannot be used on Apple TV? Is this correct?

That is not correct. The same subscription can be used on each of your Apple devices.

Mar 30, 2021 3:42 PM in response to Option 1

I went back into the Apple TV app and when I hit the round paramount+ button it said “you must install the paramount+ app... the one I just deleted. uh ohhhhhhhhh...

Unfortunately, it seems that Paramount+ hasn’t implemented the same crossover functionality that CBS had provided.


You seems to be referring to getting the new Clarice episode. That is all based on a mistake in airing dates. You would not have been able to see it in the separate content provider app either, if you were able to sign in.

Mar 31, 2021 7:28 AM in response to bxsherman

I noticed last night after reading this thread, that episode 6 of Clarice and episode 7 have not aired yet. That is the reason it's doing that. Episode 6 of Clarice Airs on 4/1/201 and episode 7 Airs on 4/8/2021. As for the true reason for the thread, I'm still wondering why A Paramount+ Channel subscription started inside of the Apple TV app doesn't work outside of the Apple TV app.

Mar 31, 2021 10:35 AM in response to ITPro43207

Yeah with Easter and some shows are off in March there is a delay on when they air. I wondered if anyone noticed if their was content they want to watch in apple channels that they block unless you have the paramour + native app? I am seeing that with the apple channels AMC+ app with shudder. Some content they still make you have the native shudder app

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