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Sign into Paramount Plus on Apple TV

Subscribed on Apple TV, downloaded the App, cannot restore purchase. Says I had a subscription and I should sign up again. Works fine when I access it through the Apple TV app.


Apple TV 4K, tvOS 14

Posted on Mar 8, 2021 4:05 PM

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Question marked as Apple recommended

A Paramount+ subscription started outside of the Apple TV app, will require its own app.

A Paramount+ Channel subscription started inside of the Apple TV app, will require it to be viewed in the Apple TV app.

These two types of subscriptions are generally not exchangeable (although content providers can make provisions for a one-way crossover).

Posted on Mar 9, 2021 2:36 AM

72 replies

Jul 7, 2021 2:49 PM in response to marcha lenta

The Paramount Plus channel inside the Apple TV App is a separate subscription to Apple TV+ they are not related.


If you were using the actual Paramount+ channel inside the Apple TV app on any device to look for the content, then there's no way you would have seen a price.


If you looked for the episode through the regular search it would have come up with the iTunes entry by default. It's entirely possible Paramount plus does not have the second episode of "Way of the Warrior" available so the only option is the iTunes Store entry.


Again this is not a screw up by Apple, it's a lack of understanding of where content actually is and how you are accessing it.


iTunes Store content, Apple TV+ content and Paramount + content are separate things entirely. However the Apple TV App searches through all of them and offers the playback options it finds for the piece of content.


Getting angry will not resolve your issue. Understanding what happened will.






Jul 7, 2021 7:40 PM in response to doveball

I tried this as well. The main reason I wanted Paramount plus was Star Trek. I had the “no commercials” level. How surprising it was when a Star Trek episode was interrupted by a commercial. That’s why I went back to the Apple version. I have recently read that only certain CBS TV shows, not Star Trek, have commercials at the beginning. I’m not sure I want to risk it.

Jul 7, 2021 8:07 PM in response to marcha lenta

This is basically the same with all “channels” within AppleTV (or Amazon and I am assuming Google) They can only be watched from within AppleTV (or Amazon,etc). and only by the person who purchased them. So, they can not be watched on Roku or GoogleTV or from a web site. They are not eligible for family sharing. I would like the rest of my family to be able to watch these channels. I don’t know anyone would do it this was unless there is a large price saving. And yes, they have made it so complicated to know if there will be commercials or not.

Jul 9, 2021 12:38 PM in response to SarahSunshine82

The Channel subscription inside the Apple TV App and the Paramount+ standalone App subscription are 2 different things.

That is indeed confusing. If you subscribed directly to the standalone Paramount+ App, it will not validate in the Paramount+ channel within the Apple TV App. Unfortunately at this time , there does not appear to be a way to get the standalone Paramount+ subscription too work with the Apple TV App Paramount+ channel.



The reverse however is possible. If you started a subscription for the Paramount+ channel within the Apple TV App, then Paramount has a way to link that subscription to a regular Paramount+ account that can be used in their Standalone App in most devices and their website.


Link-> https://help.paramountplus.com/s/article/PD-I-m-an-Apple-TV-channels-customer-Can-I-stream-Paramount-via-the-Apple-TV-app#ATVP

If you've signed up for Paramount+ via Apple TV channels, just go to paramountplus.com/apple. You will have to verify your Apple ID on paramountplus.com only once.

After you have verified your account and created a Paramount+ username and password, you can sign in using the log-in credentials you just created (not your Apple ID) on paramountplus.com or the Paramount+ app.



Jul 9, 2021 12:42 PM in response to Phil0124

That wouldn’t be an issue ( only using the Apple TV app) if it actually provided the same content . Not sure why they wouldn’t put the big brother live feeds on the Apple version of the app had I known that I wouldn’t have used Apple for my service provider for cbs . I use Apple TV so it’s nice having all my apps in one place and one bill but looks like I will need to cancel paramount with Apple and get another subscription thru them directly lol first would problems

Jul 15, 2021 9:09 AM in response to chrisahunter

chrisahunter wrote:

Dear Apple,
I paid for Paramount+ on my Apple TV, and I subscribe to every **** service you offer, including Apple TV+. Now, please allow me to watch it on my Mac when signed in with my Apple ID.
Kindest Possible Regards,
Hunter

Apple is not limiting this in any way. It's up to Paramount. Also, this is a user to user forum. Apple is not here.


If you subscribed through the Paramount+ App on your Apple TV then you can use that subscription on Paramount's website. But you cannot use it through the Paramount+ Channel inside the Apple TV App.


If you subscribed through the Paramount+ Channel in the Apple TV App on your Apple TV or other device with the Apple TV app, you can go to the Paramount website and link that subscription to a Paramount account so you can use it on the standalone Paramount+ app or their website.


See here: Link-> https://help.paramountplus.com/s/article/PD-I-m-an-Apple-TV-channels-customer-Can-I-stream-Paramount-via-the-Apple-TV-app#ATVP

If you've signed up for Paramount+ via Apple TV channels, just go to paramountplus.com/apple. You will have to verify your Apple ID on paramountplus.com only once.

After you have verified your account and created a Paramount+ username and password, you can sign in using the log-in credentials you just created (not your Apple ID) on paramountplus.com or the Paramount+ app.




Jul 21, 2021 4:24 PM in response to Phil0124


Phil0124 wrote:

The Channel subscription inside the Apple TV App and the Paramount+ standalone App subscription are 2 different things.
That is indeed confusing. If you subscribed directly to the standalone Paramount+ App, it will not validate in the Paramount+ channel within the Apple TV App. Unfortunately at this time , there does not appear to be a way to get the standalone Paramount+ subscription too work with the Apple TV App Paramount+ channel.


The reverse however is possible. If you started a subscription for the Paramount+ channel within the Apple TV App, then Paramount has a way to link that subscription to a regular Paramount+ account that can be used in their Standalone App in most devices and their website.

Link-> https://help.paramountplus.com/s/article/PD-I-m-an-Apple-TV-channels-customer-Can-I-stream-Paramount-via-the-Apple-TV-app#ATVP
If you've signed up for Paramount+ via Apple TV channels, just go to paramountplus.com/apple. You will have to verify your Apple ID on paramountplus.com only once.
After you have verified your account and created a Paramount+ username and password, you can sign in using the log-in credentials you just created (not your Apple ID) on paramountplus.com or the Paramount+ app.


Except this doesn't work in other countries, like Canada, where going to paramountplus.com/apple simply redirects the user to the /ca/ page https://www.paramountplus.com/ca/

Adding "/apple" to that URL https://www.paramountplus.com/ca/apple/ also does nothing (404 page), nor is there any way to navigate or search for any such region-specific help on the CA site, it all loops back to that useless help page quoted (for Canadian users it is useless) .

So, for anyone not in the good ol' US of A it is garbage, I'm forced to email them instead, to which I'll probably waste a week explaining the issue or linking them here. I (understandably, I think) prefer to minimize the number of companies that have my credit card details, I'd rather trust apple with this than Paramount.


And, I'm attempting to rewatch paramount+ episodes (through the AppleTV app) that I've always had access to before (including up to the date I changed my email), that suddenly are asking me to sign into paramount+ (creating an account there offers no way to specify an apple ID), simply because I changed the email associated with my Apple ID. Logging out completely of all apple ID services and logging back in, nothing. I even cancelled my subscription and resubscribed under since that has the current email... nothing (but it doesn't cancel right away so maybe the issue is there). But, I KNOW that I should have access to these same episodes and mysteriously don't. My next step is a complete reset of my ATV, re-login, and never ever touching the crappy Paramount+ app ever again (installed it out of curiosity, and, as others have mentioned it borked my existing, watchable shows immediately afterwards, so that random episodes demand the Paramount+ app that can't be logged into lol). There is a bug or a problem here.


Sep 5, 2021 1:43 AM in response to bxsherman

I recommend subscribing through paramount to use on more devices. Also as other ppl mentioned certain episodes and seasons are not available. Annoyingly they will still be there on the apple tv app but will just want you to buy them? When you watch paramount thru the paramount app what you see is what you get…

Sign into Paramount Plus on Apple TV

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