Hello sir. My iphone xr is icloud locked please help me

Sir. I have iphone xr icloud locked. This iphone is not my phone. The original owner has my mother but my mother has accidentally death last week. Now I have not any idea how to use this phone and how to unlock this phone. Please help me.

iPhone XR

Posted on Mar 8, 2021 9:45 PM

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Question marked as Top-ranking reply

Posted on Mar 11, 2021 5:03 AM

Hi shamroz176,


Our condolenses to you and your family.


We understand that the device is showing the Activation Lock screen, and you're wanting to how to remove it. Let's get you pointed in the right direction. We recommend referring to this support article:


How to request access to a deceased family member's Apple accounts


Take care.


4 replies
Question marked as Top-ranking reply

Mar 11, 2021 5:03 AM in response to shamroz176

Hi shamroz176,


Our condolenses to you and your family.


We understand that the device is showing the Activation Lock screen, and you're wanting to how to remove it. Let's get you pointed in the right direction. We recommend referring to this support article:


How to request access to a deceased family member's Apple accounts


Take care.


Mar 14, 2021 12:33 AM in response to Sheree_P


Sir I'm from Pakistan. We are not understand your policy and terms. Because I'm never used the any apple device. And we have not any information for about this phone. Because I'm from Pakistan but my mother is doing job another country before death. After my mother is death we are bring to back my mother in pakistan. And I have no any idea for how to use apple device. So I'll be reset the device. That's why I have no any information this phone and this phone apple id. Now please you help me 🙏 please sir.

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Hello sir. My iphone xr is icloud locked please help me

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