Cannot change Apple credit card email address with Goldman Sachs - have to cancel whole account!!!

Follow up. I decided to take one last shot at trying to resolve this issue by calling Goldman Sachs one more time this afternoon. The rep who answered this call was surprised to hear what had happened so far with my calls and said right off the bat that she didn't believe I should have to cancel my Apple card in order to update my email address. At first she was convinced that I *must* have had two Apple IDs since I had changed the AID email address last year. I never had more than my one AID account. So she looked deeper into this account. Though I had changed my primary AID email address a couple of times over the years, the original and official AID is an old @mac.com address, which no longer is a functional email address (because I wasn't willing to pay for it way back when Apple decided to charge to keep @mac.com).

Because my AID address can't receive mail, once I removed the address GS had on file as my AID, GS no longer had a working email address for me and that is when the paper statements started arriving. The rep today told me that emails to my previous address, though still a valid email address, have been getting bounced back to GS -- something none of last night's reps mentioned during all those hours of conversation.

Today's rep felt that if I went into Settings and changed my "reachable at" email for my Apple ID from the mac.com address to another working email, that change would propogate immediately to GS and they could resume email statements and discontinue paper. I already had my icloud.com email linked to my Apple ID, so I replaced the mac.com address with the icloud address (and left mac.com as a "reachable at" address on my account). As we'd hoped, the change registered immediately on her end, and she successfully sent me an email statement while we were still on the phone.

This resolution took many hours between last night and this afternoon, and I will need to re-sign in to some Apple services with my icloud address. But I won't have to cancel my credit card. It still does seem ridiculous that even though my GS account was already linked to my AID account I couldn't just update my email address (rather than actually change my Apple ID account's primary email address). And it would be great if the GS reps were all trained as well as the one that helped me today (though she definitely took me down some wrong roads before we hit on the solution that worked). She seemed as overjoyed to have found an answer as I was to not have to cancel my credit card and apply for a new one -- I think she surprised herself.

I figure it was worth typing out this situation in case anyone else runs into this situation. I would imagine it's not that uncommon -- or will pop up more often as time goes on with the Apple credit card) - that someone updates their Apple ID for whatever reason, only to discover down the road that they now have problems with Goldman Sachs, they start receiving paper statements, and so on...

askbarnabas, thanks for your reply. The thing is: At the main Apple Care number, they show in their records that my credit card is attached to my current Apple ID. Back when I changed my AID address, all my services and products were kept intact and now associated with the updated AID address, including my Apple credit card. I even get the Apple cash back notifications at my current AID address. But not my monthly credit card statements.

And that is the problem that started everything: I called GS to tell them to stop sending paper statements which they started doing out of the blue, a few months back. Their initial response was to tell me that they don't send out paper statements (as I sat there looking at mine). Then came the email issue. I don't understand why the email address update didn't propogate over to GS -- if one can pass the security criteria for changing the AID address, surely that update should apply to all other Apple products and services. And it did, except for the records at GS.

Cancelling a credit card and applying for another can affect one's credit score. It makes no sense to have to take such a drastic step just to update the email address at which you receive your monthly statements. Hopefully there will be some changes made if enough folks call Apple and GS as many times as I had to last night.

I forgot to add that in my Settings > Wallet and Apple Pay > Email, it actually shows my *current* Apple ID. Which baffled both the GS reps and the Apple reps...