Apple Intelligence now features Image Playground, Genmoji, Writing Tools enhancements, seamless support for ChatGPT, and visual intelligence.

Apple Intelligence has also begun language expansion with localized English support for Australia, Canada, Ireland, New Zealand, South Africa, and the U.K. Learn more >

You can make a difference in the Apple Support Community!

When you sign up with your Apple Account, you can provide valuable feedback to other community members by upvoting helpful replies and User Tips.

Looks like no one’s replied in a while. To start the conversation again, simply ask a new question.

Both "Turn Passcode off " and " Simple Passcode" is greyed out

Both "Turn Passcode off " and " Simple Passcode" is greyed out

Posted on Mar 10, 2021 4:22 AM

Reply
Question marked as Top-ranking reply

Posted on Mar 10, 2021 6:07 AM

If the Turn Passcode Off button is greyed out, passcode restrictions are likely enforced on the iPhone (via a corporate configuration profile, mobile device management or Exchange policy).


Where passcode restrictions are set on a managed iPhone, they also affect Apple Watch. In such cases, it will not therefore be possible to turn off the watch's passcode.


If your iPhone is managed in this way, contact your device administrator for further information and help.


More information:

If you forgot the passcode for your Apple Watch - Apple Support

6 replies
Question marked as Top-ranking reply

Mar 10, 2021 6:07 AM in response to sajayfrombangalore

If the Turn Passcode Off button is greyed out, passcode restrictions are likely enforced on the iPhone (via a corporate configuration profile, mobile device management or Exchange policy).


Where passcode restrictions are set on a managed iPhone, they also affect Apple Watch. In such cases, it will not therefore be possible to turn off the watch's passcode.


If your iPhone is managed in this way, contact your device administrator for further information and help.


More information:

If you forgot the passcode for your Apple Watch - Apple Support

Both "Turn Passcode off " and " Simple Passcode" is greyed out

Welcome to Apple Support Community
A forum where Apple customers help each other with their products. Get started with your Apple Account.