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User profile for user: Wwellssimpson
Wwellssimpson Author
User level: Level 1
4 points

I received a call

I received a call stating that my iCloud had been accessed and hacked. I was told to download a app called any desk and was asked to give them the 9 digit number. I declined because I was uncomfortable with the situation and stated I would hang up and contact apple support directly because of no call ID stating the call came from apple. The lady with an foreign accent became agitated so I just hung up. I would like to know how to find out if my phone has been hacked and what can I do to stop my bank information from being accessed.

iPhone XR, iOS 14

Posted on Mar 10, 2021 12:44 PM

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User profile for user: stedman1
stedman1
Community+ 2024
User level: Level 10
261,976 points

Posted on Mar 10, 2021 12:45 PM

Apple does not make such calls.

All such calls are scams from criminals attempting to steal your personal and financial information. The callers will often use number spoofing to pretend they are calling from a legitimate business. The correct course of action is to ignore the calls or hang up on them, repeatedly if needed. 


Avoid phishing emails, fake 'virus' alerts, phony support calls, and other scams - Apple Support

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User profile for user: stedman1
stedman1
Community+ 2024
User level: Level 10
261,976 points

Mar 10, 2021 12:45 PM in response to Wwellssimpson

Apple does not make such calls.

All such calls are scams from criminals attempting to steal your personal and financial information. The callers will often use number spoofing to pretend they are calling from a legitimate business. The correct course of action is to ignore the calls or hang up on them, repeatedly if needed. 


Avoid phishing emails, fake 'virus' alerts, phony support calls, and other scams - Apple Support

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I received a call

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