Looks like no one’s replied in a while. To start the conversation again, simply ask a new question.

i can't change my answer of security question

i forgot my security questions

and i can't change ,

whenever i try it

you said " We don’t have sufficient information to reset your security questions"

may i guess , beacase i did't write my other email address to recover my account, i could't


and so, how should i do to solve my problem

please help me

thanks


Posted on Mar 11, 2021 12:46 AM

Reply
Question marked as Best reply

Posted on Mar 11, 2021 12:54 AM


If you are using an iPhone, you can enable two-factor authentication. Thus, there will be no need for security questions. Tap Settings> Password & Security> Turn On Two-Factor Authentication. When you forget your Apple ID password, you can change it by entering this menu again with your iPhone password.


https://support.apple.com/en-gb/HT204915

https://support.apple.com/en-us/HT201355


Regards,

1 reply
Question marked as Best reply

Mar 11, 2021 12:54 AM in response to eunkyoung289


If you are using an iPhone, you can enable two-factor authentication. Thus, there will be no need for security questions. Tap Settings> Password & Security> Turn On Two-Factor Authentication. When you forget your Apple ID password, you can change it by entering this menu again with your iPhone password.


https://support.apple.com/en-gb/HT204915

https://support.apple.com/en-us/HT201355


Regards,

i can't change my answer of security question

Welcome to Apple Support Community
A forum where Apple customers help each other with their products. Get started with your Apple ID.