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Disabled account

My account says it has been disabled in iTunes and the App Store. Does anyone know why?

iPhone 6

Posted on Mar 11, 2021 5:06 AM

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Question marked as Top-ranking reply

Posted on Mar 11, 2021 5:32 AM

Hello dclan,


Apple Support is the only one who can fix this for you. Click on this direct link for this specific issue → https://getsupport.apple.com/?caller=kbase&PGF=PGF63005&category_id=SC0245&symptom_id=23362


Ref.: If you see a message that says "Your account has been disabled in the App Store and iTunes" - https://support.apple.com/HT208856


We are Apple product users just like you and do not know why you received this message other than Apple saying "there might be a problem with the payment method that you have on file."

1 reply
Question marked as Top-ranking reply

Mar 11, 2021 5:32 AM in response to declan125

Hello dclan,


Apple Support is the only one who can fix this for you. Click on this direct link for this specific issue → https://getsupport.apple.com/?caller=kbase&PGF=PGF63005&category_id=SC0245&symptom_id=23362


Ref.: If you see a message that says "Your account has been disabled in the App Store and iTunes" - https://support.apple.com/HT208856


We are Apple product users just like you and do not know why you received this message other than Apple saying "there might be a problem with the payment method that you have on file."

Disabled account

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