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refund

Hello,


My child installed an app (Photo wonder) and subscribed it. Please refund my money, because my daughter will not use it. It's have already unsubscribe.


Thank you in advance

iPhone XR

Posted on Mar 11, 2021 9:37 AM

Reply
Question marked as Top-ranking reply

Posted on Mar 11, 2021 9:47 AM

Click on this link to "Report A Problem" and ask for a refund. --> https://reportaproblem.apple.com/?s=6


If Report A Problem does not work for a subscription refund you may have to make a special request. Click here --> https://getsupport.apple.com/?caller=kbase&PGF=PGF51002&category_id=SC0060&symptom_id=23330


Apple's terms of purchase in the USA are, "All Transactions are final" (https://www.apple.com/legal/internet-services/itunes/us/terms.html ), but some countries have different laws so check terms for your country at: https://www.apple.com/legal/internet-services/itunes/. If sales are final then it is Apple's decision if they want to grant a refund. You can always ask, and people do get refunds on a case by case basis, but Apple can also say no.


Also: Require a password for App Store and iTunes purchases

https://support.apple.com/HT204030

1 reply
Question marked as Top-ranking reply

Mar 11, 2021 9:47 AM in response to Lal27

Click on this link to "Report A Problem" and ask for a refund. --> https://reportaproblem.apple.com/?s=6


If Report A Problem does not work for a subscription refund you may have to make a special request. Click here --> https://getsupport.apple.com/?caller=kbase&PGF=PGF51002&category_id=SC0060&symptom_id=23330


Apple's terms of purchase in the USA are, "All Transactions are final" (https://www.apple.com/legal/internet-services/itunes/us/terms.html ), but some countries have different laws so check terms for your country at: https://www.apple.com/legal/internet-services/itunes/. If sales are final then it is Apple's decision if they want to grant a refund. You can always ask, and people do get refunds on a case by case basis, but Apple can also say no.


Also: Require a password for App Store and iTunes purchases

https://support.apple.com/HT204030

refund

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