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apple pay

my account is locked from sending or recieving

iPhone 11, iOS 14

Posted on Mar 11, 2021 8:16 PM

Reply
Question marked as Top-ranking reply

Posted on Mar 12, 2021 8:53 AM

Go to your Apple Cash card

  • iPhone: Open the Wallet app, then tap your Apple Cash card.
  • iPad: Open the Settings app, tap Wallet & Apple Pay, then tap your Apple Cash card.
  • Apple Watch: Open the Apple Watch app on your iPhone, tap Wallet & Apple Pay, then tap your Apple Cash card.


You'll see the option to Verify Identity or Contact Apple Support. Tap one, then follow the onscreen stepsLearn more about identity verification


  • If your account is restricted, you can still transfer your Apple Cash balance to your bank or use it to make purchases in stores, within apps, and on the web.1
  • If your account is locked, you can't use Apple Cash to make purchases; add, send and receive money; or transfer the money in your account.


If your Apple Cash account is restricted or locked - Apple Support

1 reply
Question marked as Top-ranking reply

Mar 12, 2021 8:53 AM in response to bellealt

Go to your Apple Cash card

  • iPhone: Open the Wallet app, then tap your Apple Cash card.
  • iPad: Open the Settings app, tap Wallet & Apple Pay, then tap your Apple Cash card.
  • Apple Watch: Open the Apple Watch app on your iPhone, tap Wallet & Apple Pay, then tap your Apple Cash card.


You'll see the option to Verify Identity or Contact Apple Support. Tap one, then follow the onscreen stepsLearn more about identity verification


  • If your account is restricted, you can still transfer your Apple Cash balance to your bank or use it to make purchases in stores, within apps, and on the web.1
  • If your account is locked, you can't use Apple Cash to make purchases; add, send and receive money; or transfer the money in your account.


If your Apple Cash account is restricted or locked - Apple Support

apple pay

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