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Information about my activity is not available in the Fitness app on the iPhone and can only be viewed on the Apple Watch. Fitness app on the phone shows message that I need to set up Activity on my Apple Watch, but it is already set up on the Apple Watch
iPhone 11 Pro Max
Hi lakomaya,
Thank you for these additional details. We recommend updating your devices if you haven’t. While it isn't inherently assured that an update will resolve the issue, updating to the latest version of iOS and watchOS can help isolate potential software issues. Kindly secure a backup and update.
How to back up your iPhone, iPad, and iPod touch
Update your iPhone, iPad, or iPod touch
Did you unpair the Apple Watch before restoring your iPhone?
Please keep us posted.
Cheers!
Hi lakomaya,
Thank you for giving us the chance to assist you with your Apple Watch. You can count on us to do our best to assist you or get you pointed in the right direction.
We understand that you are experiencing issues viewing your Activity details on your companion iPhone.
We’d like to gather additional details that may help us be in a better position to assist you.
Is the issue isolate to the Activity app? Are you able to sync other information between devices? For example, are you able to ping your iPhone from the Apple Watch?
Also, did you reset or restore your iPhone recently?
Please keep us posted.
Take care!
Hi Jeremy,
Thank you for your help.
Yes, the issue is isolated to the Activity app. I am able to ping my iPhone from the Apple Watch and, for example, Health app is synced.
Yes, I also recently restored my iPhone. Is this the reason of the issue? Are there any ways to fix it?
Thank you.
Hi bailier,
Both iPhone and Apple Watch are updated to the latest versions of OS. IPhone was updated to the iOS 14.4.1 on the same day as I posted this question.
I did not unpair the Apple Watch and iPhone before iPhone restoring.
Thank you!
Pair them again.
Hi QuickTimeKirk,
Thanks for you help, that actually worked!
Fitness app is not synced with Activity app
