cancel my subscription immediately after hit purchase by mistake but it won’t allow me to cancel? What do I do?

I want to cancel my subscription for the heart and pause monitored by mistake immediately after the Apple Pay. But it only allowed me cancel the renewing for 2022. Please help me getting my refund that was deducted from my wallet!


thanks!


jennifer

Posted on Mar 11, 2021 11:01 PM

Reply
Question marked as Top-ranking reply

Posted on Mar 12, 2021 8:46 AM

Are you referring to something done with Apple Pay or an App Store subscription?


If the latter then see this -->


You must first cancel any subscription automatic renewal (if you simply delete an app this does not cancel subscriptions):


Review the information in this support article by clicking on the link to learn "How to cancel a subscription from Apple." - https://support.apple.com/HT202039

• "If you signed up for a free or discounted trial subscription and you don't want to renew it, cancel it at least 24 hours before the trial ends."

• An existing subscription will normally continue until the end of its term and may then renew automatically. Stopping automatic renewal is effectively canceling it. "If you don’t see Cancel Subscription, then the subscription is already canceled and won't renew." The "Expires" date means the current subscription will just run until then.

• Read the link to see what to do about subscriptions that do not appear in your list.

• Canceling a subscription does not automatically start a refund. If you want to do that:


Click on this link to "Report A Problem" and ask for a refund. --> https://reportaproblem.apple.com/?s=6


If Report A Problem does not work for a subscription refund you may have to make a special request. Click here --> https://getsupport.apple.com/?caller=kbase&PGF=PGF51002&category_id=SC0060&symptom_id=23330


Apple's terms of purchase in the USA are, "All Transactions are final" (https://www.apple.com/legal/internet-services/itunes/us/terms.html ), but some countries have different laws so check terms for your country at: https://www.apple.com/legal/internet-services/itunes/. If sales are final then it is Apple's decision if they want to grant a refund. You can always ask, and people do get refunds on a case by case basis, but Apple can also say no.



6 replies
Question marked as Top-ranking reply

Mar 12, 2021 8:46 AM in response to Jenniferlu88

Are you referring to something done with Apple Pay or an App Store subscription?


If the latter then see this -->


You must first cancel any subscription automatic renewal (if you simply delete an app this does not cancel subscriptions):


Review the information in this support article by clicking on the link to learn "How to cancel a subscription from Apple." - https://support.apple.com/HT202039

• "If you signed up for a free or discounted trial subscription and you don't want to renew it, cancel it at least 24 hours before the trial ends."

• An existing subscription will normally continue until the end of its term and may then renew automatically. Stopping automatic renewal is effectively canceling it. "If you don’t see Cancel Subscription, then the subscription is already canceled and won't renew." The "Expires" date means the current subscription will just run until then.

• Read the link to see what to do about subscriptions that do not appear in your list.

• Canceling a subscription does not automatically start a refund. If you want to do that:


Click on this link to "Report A Problem" and ask for a refund. --> https://reportaproblem.apple.com/?s=6


If Report A Problem does not work for a subscription refund you may have to make a special request. Click here --> https://getsupport.apple.com/?caller=kbase&PGF=PGF51002&category_id=SC0060&symptom_id=23330


Apple's terms of purchase in the USA are, "All Transactions are final" (https://www.apple.com/legal/internet-services/itunes/us/terms.html ), but some countries have different laws so check terms for your country at: https://www.apple.com/legal/internet-services/itunes/. If sales are final then it is Apple's decision if they want to grant a refund. You can always ask, and people do get refunds on a case by case basis, but Apple can also say no.



Apr 25, 2021 5:48 PM in response to 01brooklyn

Okay, this is getting confusing. For exactly that reason it is generally good form to start your own topic when seeking help on this support service. We have 3 people asking about refunds, at different stages and I can't keep track who is needing help with what. Except for Jenniferlu88, please start new topics, thank you.


Please do not include personal information in images unless you want the entire world knowing your real name, email, account numbers, purchase history, etc.

This thread has been closed by the system or the community team. You may vote for any posts you find helpful, or search the Community for additional answers.

cancel my subscription immediately after hit purchase by mistake but it won’t allow me to cancel? What do I do?

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