Screen time name grey line

Folks,

My child’s name has a grey line though it when setting screen time. I cannot limit her screen time as a result. Anyone know why her name is “greyed out and has a line through it?” See below for the image.

Any help would be appreciated.

iPhone X, iOS 14

Posted on Mar 12, 2021 4:03 AM

Similar questions

Screen Time disables itself. Recurring problem Hi everyone. I understand that this is an issue with iOS and a search online has shown this issue occurs across generations of iOS and iPadOS, but I’ve only just started getting this bug since I updated all our devices to iOS/iPadOS 16.2. In the evenings of the last few weeks, the iPads of my children ask for extra time when Screen Time kicks in and I give them an extra 15 minutes before I tuck them in for the night. At that point, all the devices forget the Screen Time settings and my children get the opportunity to watch YouTube through the night. Not a massive issue because I go up to tuck them in anyway, but why is this happening? I’ve checked my iPad as that is where I’ve got the parental controls set up from and it’s showing that Screen Time isn’t enabled whenever this happens. Each time I re set it up with beginning and end times and days of the week and passcodes, but either minutes or days later it will all turn off and be forgotten again. Following advice given to other people on here, I’ve disabled parental controls and turned off all the devices and restarted them, then re set parental controls up again on my iPad ready for the next day. This seems to make the problem go away for a seemingly random number of days, but then it occurred again last night. Bizarrely, when I set up Screen Time again this morning after it disabled itself at some point in the night, it locked all the children’s devices this morning while they were using them. It’s almost as if the devices aren’t seeing the time servers and are glitching maybe? Ive rebooted the internet router, even though we’ve had no issues with the connection with our other devices in the home, but that hasn’t changed the issue with the Apple devices. I really don’t want to have to wipe all the iPads and phones and go through the hassle of setting them all up from scratch if it’s not going to fix this either. Can I roll back to a previous version of iOS/iPadOS? Has anyone had any luck with doing that to get rid of this issue? p.s. I do change the passcode regularly too, so no; the children aren’t disabling the parental controls themselves. Plus the settings are getting wiped from my iPad at the same time too
1902 3
Screen Time App Limits keep disappearing Why does this screen time and app limits functionality not work? The ones I set are over-written, even tho I have block app turned on, half of the time they disappear and I have to restart the list. What is going on? [Re-Titled by Moderator]
29622 149
Apple Screen Time app limits not working I’ve used screen time for my kids to limit time on certain apps. It worked well for years, but now I will set the limits and then they will suddenly disappear after a day or even less. Other settings also get erased including downtime and content restrictions. I have changed the passcode and the kids swear they have not tried to change any settings. This issue started about two months ago. I have updated iOS on all the devices. I have turned screen time off and set up settings again. I have tried setting the limits from my device as well as the individual devices. My kids will spend too much time on their phones without limitations in place and creates repeated bouts of anger for my wife. Please help! [Re-Titled by Moderator]
197316 368

1 reply

Joseph_S.

Community Specialist

Mar 14, 2021 11:44 AM in response to kias350

Hello kias350,

We understand that you're having trouble getting Screen Time set up for your daughter. Does she have a child Apple ID (under 13) or an adult Apple ID (above 13)? Also, are you apart of a Family Sharing account?

Set up Screen Time through Family Sharing on iPhone - Apple Support

Thanks for using Apple Support Communities!

This thread has been closed by the system or the community team. You may vote for any posts you find helpful, or search the Community for additional answers.

Screen time name grey line