Chase mobile banking app not working only on one phone

Is being rude a required part of your answer?

Apple has not been helpful at all.

We have identified specifically that the issue is my phone. The only "repair" they offered/recommended me was to fully erase my phone if I want access to the chase app, which leaves me with losing all my other data. No alternative.

Chase said they cannot help as its an issue isolated to only my phone, and they consider that an apple problem.

You may have misunderstood the nuance of my explanation.

"Chase said they cannot help as its an issue isolated to only my phone,"

I understand this is not physically anything with the device, but a fault with the iOS software storing a portion of Chase's app, that it does not fully delete.

In this context, it only applies to "my phone", because they cannot replicate this issue on other devices.

I have not, unfortunately. Apple decided that a full reset (without storing any of my personal data) is a solution to this because it restores functionality to the app. They have nothing beyond erasing your phone entirely and starting over as a fix.

Correct, I have already done that.

the only way to get the chase app to work is to erase the phone entirely, skip any software restore options, and then install chase, which loses my data.

You can stop any time now.

Not sure if you’ve realized it or not but you acting like a child isn’t a solution for myself or the other person with this this software issue.

Unfortunately, resetting network settings did not make a difference for me.