Chase mobile banking app not working only on one phone

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14 points

Chase mobile banking app not working only on one phone

Hello all,

I have an issue with the chase mobile banking application specifically isolated to my iphone.

When trying to login I get: "we're temporarily unable to connect to chase. please try again later. thanks for your patience."

At the same time, I can login on my ipad fine. mobile browser works fine. laptop login works fine.

It is like the chase application is corrupt on my phone.

deleting it and reinstalling it does not work. restarting does not work. Software update from apple does not change it. Chase app update does not change it.

If I erase all content from my phone and skip backup entirely, I can setup my phone like new, and get the application to work.

If I restore my data after from icloud, the issue returns. I am stuck between choosing to use online banking or keeping my data because there seems to be no way to fully delete this application from my phone's current software install.

Chase's response is that because its isolated to strictly my phone, it is an Apple issue. Apple's only advice so far is to completely erase my phone and start over.

Is there some kind of developer menu that would allow the full deletion of the chase app from my phone?

iPhone 11 Pro, iOS 14

Posted on Mar 12, 2021 6:03 PM

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Answer 1

Top-ranking reply

dojo1st

Level 1

4 points

Jun 1, 2021 8:54 AM in response to KiltedTim

Thank you, this solved my issue. In fact I only reseted the network settings with all my other information kept as it was. So I would go further and suggest that just resetting your net work setting might be enough (you don't have to uninstall the app first or change your password). Although this is late to the original question, I hope it helps any other person encountering this later.

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Answer 2

KiltedTim

Level 10

208,896 points

Apr 21, 2021 1:31 PM in response to alexshikhman

Unfortunately, something has been corrupted and has worked its way into your backup.

Have you tried Settings>General>Reset>Reset All Settings?

That will not erase your data. It will reset any customizations to the defaults. You'll have to re-join wifi networks, re-pair bluetooth, etc.

It's worth a shot.

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Answer 3

alexshikhman Author

Level 1

14 points

Apr 27, 2021 6:33 AM in response to KiltedTim

Is being rude a required part of your answer?

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Answer 4

alexshikhman Author

Level 1

14 points

Apr 21, 2021 2:15 PM in response to ChefTara

Apple has not been helpful at all.

We have identified specifically that the issue is my phone. The only "repair" they offered/recommended me was to fully erase my phone if I want access to the chase app, which leaves me with losing all my other data. No alternative.

Chase said they cannot help as its an issue isolated to only my phone, and they consider that an apple problem.

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Answer 5

KiltedTim

Level 10

208,896 points

Apr 21, 2021 5:53 PM in response to alexshikhman

No. The issue is not your phone. The issue is that something in your data has become corrupted and that corruption is present in your backup.

If you erase the phone, set it up as new, and it works, there is nothing wrong with your phone.

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Answer 6

alexshikhman Author

Level 1

14 points

Apr 27, 2021 6:13 AM in response to KiltedTim

You may have misunderstood the nuance of my explanation.

"Chase said they cannot help as its an issue isolated to only my phone,"

I understand this is not physically anything with the device, but a fault with the iOS software storing a portion of Chase's app, that it does not fully delete.

In this context, it only applies to "my phone", because they cannot replicate this issue on other devices.

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Answer 7

alexshikhman Author

Level 1

14 points

Jul 1, 2021 9:29 AM in response to ieyana

I have not, unfortunately. Apple decided that a full reset (without storing any of my personal data) is a solution to this because it restores functionality to the app. They have nothing beyond erasing your phone entirely and starting over as a fix.

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Answer 8

ChefTara

Level 1

4 points

Apr 21, 2021 1:24 PM in response to alexshikhman

The same exact issue is happening on my Apple Phone as well. I just got the new Apple phone a few weeks ago. I got the iPhone 12. Have you received any updates on this ?

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Answer 9

KiltedTim

Level 10

208,896 points

Apr 27, 2021 6:23 AM in response to alexshikhman

And apparently, you did not bother to read what I wrote...

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Answer 10

kb1951

Level 10

125,261 points

Apr 27, 2021 6:44 AM in response to alexshikhman

Did you restore your phone as new with only the chase app on it to see if it would work as suggested?

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Answer 11

KiltedTim

Level 10

208,896 points

Apr 27, 2021 6:52 AM in response to alexshikhman

Only when you completely ignore the information provided.

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Answer 12

alexshikhman Author

Level 1

14 points

Apr 27, 2021 12:35 PM in response to kb1951

Correct, I have already done that.

the only way to get the chase app to work is to erase the phone entirely, skip any software restore options, and then install chase, which loses my data.

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Answer 13

alexshikhman Author

Level 1

14 points

Apr 27, 2021 12:37 PM in response to KiltedTim

You can stop any time now.

Not sure if you’ve realized it or not but you acting like a child isn’t a solution for myself or the other person with this this software issue.

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Answer 14

alexshikhman Author

Level 1

14 points

Jun 1, 2021 10:00 AM in response to dojo1st

Unfortunately, resetting network settings did not make a difference for me.

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Answer 15

Bushguy

Level 1

4 points

Jun 24, 2021 1:29 PM in response to alexshikhman

This fix worked for me. I haven't been able to get into my account for several days now. Found this thread, reset network settings, fixed the issue quick and easy. Thanks!

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