It’s been 14 days but I haven’t received a mail from Apple to reset my iCloud password which has been locked since

Hi there jerilee49,

We understand you're trying to use account recovery to regain access to your Apple ID so you can sign in to your new iPhone 11. We'd like to share some information.

It looks like you've already reviewed How to use account recovery when you can’t reset your Apple ID password.

Specifically, you'll want to check out the details below:

"After you start account recovery

After you request account recovery, you get an email with a confirmation of your request and the date and time of when you can expect to regain access.

• If you submitted your account recovery request with iforgot.apple.com through your device's browser, you should avoid using that device during this period. Using that device might cancel account recovery.
• To avoid delays, turn off other devices that are signed in with your Apple ID until account recovery is complete.

When the wait period is over, Apple sends you a text or automated phone call with instructions to regain access to your account. Follow the instructions to immediately regain access to your Apple ID.

In some cases, you might be able to speed up the account recovery process or reset your password immediately by verifying a six-digit code sent to your primary email address. You might also be able to shorten the wait time by providing credit-card details to confirm your identity. If you’re given this option, an authorization request goes to the card issuer.*

Check the status of your request

At any time, you can see how long it will be until your account is ready for recovery, or when more information will be available. Just go to iforgot.apple.com and enter your Apple ID."

Cheers!